Software Engineer, Infrastructure & Reliability

crewAI, Inc.; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

CrewAI, Inc. in San Francisco is seeking an experienced infrastructure engineer to build and run the platform that powers its cloud and enterprise deployments. You’ll work across AWS, ECS/ECR, Docker, Kubernetes, Helm, and related services to keep systems reliable, fast, and secure.

You’ll write automation, improve deployment paths, and partner with runtime and product engineers to scale production environments while reducing toil and ensuring on-call readiness.

Qualifications

• Production SaaS infrastructure experience required.
• Strong experience with AWS, containers, and CI/CD pipelines.
• Ability to operate PostgreSQL, Redis, and message queues in production.
• Security-minded with IAM, secrets management, and least-privilege access.

Responsibilities

• Own and improve platform infrastructure across cloud, containers, and runtimes.
• Build and maintain CI/CD pipelines, deployments, and migrations.
• Lead on-call rotations, incident response, and capacity planning.
• Collaborate with product and runtime teams to harden production systems.

Skills

AWS

Docker

CI/CD

GitHub Actions

Kubernetes

PostgreSQL

Redis

Python

Go

Security

Tools

Helm

Terraform

OpenTelemetry

Prometheus

Job description

About CrewAI

CrewAI is the leading framework and enterprise platform for building and orchestrating multi-agent AI systems, powering 300M+ agent executions per month across thousands of companies. The Agent Management Platform is our control plane for deploying, monitoring, governing, and scaling agents in production. This role owns the infrastructure foundation that keeps it reliable, secure, and fast.

The Role

You\'ll build and operate the platform infrastructure behind CrewAI\'s cloud and enterprise deployments. You\'ll work across multiple hyperscalers - AWS, Azure, and GCP. You’ll work on containers, CI/CD, deployment automation, observability, secrets, networking, and runtime reliability. Your job is to make the product and runtime teams faster while making customer’s production environments safer.

This is not a pure DevOps support role. You\'ll write code, improve systems, design deployment paths, harden production, and build the internal platform that lets CrewAI scale and scale our customer deployments.

What You\'ll Do

• Own and improve the infrastructure that runs CrewAI\'s platform: AWS, ECS/ECR, Docker, Kubernetes/Helm, networking, secrets, databases, Redis, and related services.
• Build and maintain CI/CD pipelines for build, test, image publishing, migrations, environment promotion, rollbacks, and deploy safety.
• Improve reliability across cloud and enterprise deployments: health checks, alerting, incident response, capacity planning, recovery paths, and operational runbooks - and own the front-line on-call rotation and its SLAs.
• Partner with runtime engineers on Celery/FastAPI/Redis workloads and with product engineers on Rails/Solid Queue/Postgres production behavior.
• Manage production observability and telemetry infrastructure: logs, metrics, traces, dashboards, Sentry/OpenTelemetry plumbing, actionable alerts, and telemetry export to customers\' own monitoring systems.
• Harden security and compliance posture across IAM, workload identity, secrets management, vulnerability scanning, dependency/image hygiene, and least-privilege access.
• Build the tooling and automation that lets field engineers and customers run self-hosted installs themselves - Helm charts, environment config, release artifacts, pre-flight checks, and install runbooks - so engineering does fewer hands-on installs over time.
• Reduce operational toil by automating recurring workflows and making deployments boring.

What We\'re Looking For

• Strong infrastructure/platform engineering experience in production SaaS environments.
• Deep practical experience with AWS, Docker, CI/CD, GitHub Actions, and containerized services.
• Experience with ECS and/or Kubernetes; Helm experience is a strong plus.
• Comfort operating PostgreSQL, Redis, background job systems, queues, and web services in production.
• Strong debugging instincts across app, infra, network, deploy, and dependency layers.
• Security-minded approach to IAM, secrets, workload identity, vulnerability management, and production access.
• Ability to write reliable automation in Python, Ruby, Go, Bash, or similar.
• Calm, rigorous approach to incidents, rollbacks, migrations, and production change management.

Bonus

• Experience with AI/agent platforms, workflow runtimes, or high-volume async execution systems.
• Experience supporting enterprise/self-hosted deployments.
• Terraform or other IaC experience.
• SRE background: SLOs, incident review, capacity planning, load testing.
• Familiarity with Rails, FastAPI, Celery, OpenTelemetry, or multi-service observability.