Software Engineer II - Support

House Rx, Inc.; San Francisco (CA); Remoto; USD 130.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible paid time off

Parental leave

Healthcare, vision & dental benefits

Equity stake

Descrizione del lavoro

House Rx, Inc. is seeking a Level 2 Software Engineer in Support to triage and resolve escalations, ship fixes, and own projects that reduce support load over time.

You will collaborate with product and engineering teams to address root causes and improve the support knowledge base, while monitoring system performance and leading incident resolutions in a remote-first environment.

Competenze

• 3+ years of experience building and maintaining production software.

Mansioni

• Prioritize and resolve software bugs impacting end-users (TypeScript, Node, React).
• Execute database changes (Postgres) to unblock workflows.
• Collaborate with product and engineering teams to address root causes and gaps surfaced through support.
• Document troubleshooting steps, solutions, and internal processes for the knowledge base.
• Monitor system performance with Grafana and Sentry; participate in on-call rotations.
• Review pull requests and provide feedback on correctness, risk, and maintainability.
• Own engineering projects from scoping through delivery, focusing on tooling and fixes to reduce escalations.

Conoscenze

TypeScript

Node.js

React

PostgreSQL

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

Grafana

Sentry

Descrizione del lavoro

We are looking for a Level 2 Software Engineer in Support to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.

About The Role

In the role of Software Engineer in Support, you will be responsible for triaging and resolving engineering escalations, reviewing and shipping fixes across our stack, and owning projects that reduce support load over time.

What You’ll Do

• Prioritize and resolve software bugs impacting end-users (TypeScript, Node, React) and execute database changes (Postgres) to unblock workflows.
• Partner with product and engineering teams to address root causes and resolve larger product gaps surfaced through support.
• Document troubleshooting steps, solutions, and internal processes to expand the support knowledge base.
• Monitor system performance, proactively identify potential issues (Grafana, Sentry), and participate in the escalation and on-call rotation to lead incident resolutions.
• Review pull requests from teammates, providing constructive feedback on correctness, risk, and maintainability.
• Own engineering projects from scoping through delivery, focusing on tooling and fixes that eliminate recurring escalations.

About You

• Problem-Solving & Drive: Comfortable digging into unfamiliar code and production data to find root causes, and producing well-vetted fixes. You anticipate problems rather than waiting for them.
• Collaboration & Communication: Clear, proactive communicator in writing and conversation, able to explain technical issues to engineers and non-technical partners alike, and to give and receive candid feedback.
• Problem-Solving & Drive: Able to anticipate problems, dig into issues, and produce well vetted solutions.
• AI Fluency: Able to leverage AI tooling and agents while maintaining a high quality of code and focused outcomes produced from them.
• Technical Foundation:
• Have 3 years experience building and maintaining production software, have a degree in computer science or a related field.
• Judgment & Ownership: You weigh risk carefully when touching production, and know when to fix something yourself, when to elevate, and when to bring in another team.
• Craft & Growth: You view software development as a craft, stay curious, and keep raising your own bar.
• Able to thrive in a fast-paced, rapidly evolving development environment.
• An awareness that we fail and succeed together.

Why You’ll Grow With Us

• Mentorship & Growth: Work alongside senior and staff engineers who invest in your growth, while sharpening your own judgment through code review and pairing with teammates.
• Impactful Work: Build technology that directly helps patients.
• Agency & Ownership: We provide opportunities to make a direct impact, accelerated by your drive.
• Vibrant & Supportive Culture: Join a fun, thoughtful, and collaborative remote-first team.

Expected Full-Time Base Salary: $130,000 - $150,000

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas, no matter how radical. We are a remote-first company. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives, at home, at work and everywhere in between.

In particular, we offer:

• Flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.