Software Engineer II

Redfin Corporation; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Rocket, a Detroit-based company, is hiring a Software Engineer II to design and build scalable backend services powering AI-driven communication experiences. You will work with .NET and TypeScript to create reliable APIs and intelligent agents that enhance phone and chat interactions across platforms.

You will own solutions from design through production, mentor junior engineers, and help improve system reliability, observability, and performance in a fast-paced team environment.

Qualifications

• 4+ years of professional software development experience post-graduation.
• Strong proficiency in .NET and TypeScript or Node.js.
• Experience with API design, distributed systems, and GraphQL.
• Ability to own production software from design through testing and deployment.

Responsibilities

• Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript.
• Build and optimize TypeScript-based agents powering phone and chat experiences.
• Own technical solutions from design to production, including testing and deployment.
• Collaborate with cross-functional teams to integrate AI agent solutions.
• Contribute to system architecture and drive reliability, performance, and observability.
• Write clean, well-tested code and participate in code reviews.
• Mentor engineers and promote engineering best practices.

Skills

.NET

TypeScript

Backend APIs

GraphQL

Tools

Cloud platforms

Containerization

Job description

As a Software Engineer II, you will play a key role in designing and building backend systems that power innovative AI-driven communication experiences. You'll use technologies including TypeScript and .NET to develop scalable services and intelligent agents that enhance customer interactions across phone and chat channels. You'll take ownership of technical solutions from design through production, collaborate across teams, and help improve the reliability, scalability, and quality of our platforms.

About the role

• Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript to support AI-driven agent platforms
• Build and optimize TypeScript-based agents that power phone and chat communication experiences
• Own technical solutions from design through implementation, testing, deployment, and production support
• Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure
• Contribute to system architecture and technical design decisions for high-volume communication workflows
• Write clean, maintainable, well-tested code and provide thoughtful feedback through code reviews
• Troubleshoot complex production issues and identify opportunities to improve system reliability, performance, and observability
• Mentor less-experienced engineers and contribute to engineering best practices and standards
• Evaluate emerging technologies and identify opportunities to improve our AI-driven customer experiences

About you

Minimum Qualifications

• 4+ years of professional software development experience post-graduation
• Strong proficiency in .NET and TypeScript or Node.js
• Strong understanding of backend development, API design, distributed systems, and GraphQL
• Experience designing and delivering production software with increasing levels of ownership and complexity
• Experience troubleshooting and supporting applications in production environments
• Ability to write clean, well-tested, maintainable code and effectively review the work of other engineers
• Strong collaboration and communication skills across engineering and cross-functional teams

Preferred Qualifications

• Experience with Sierra AI or similar platforms for building agentic communication experiences
• Experience with IVR (Interactive Voice Response), IVA (Intelligent Virtual Assistant), conversational AI, or contact center technologies
• Experience with cloud platforms and containerization technologies
• Experience building AI or machine learning-driven applications
• Experience designing scalable, highly available backend services
• Experience mentoring or providing technical guidance to other engineers

What you'll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

On-Call Expectations

This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.

About us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [e-mail] .