Software Engineer II

Bank of America; Chicago (IL); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Benefits eligible

Pay transparency

Job summary

Bank of America seeks a Production Support Engineer for SFRC Platform Services to own end-to-end production support for SRPL batches across APAC, EMEA, and AMRS. You will monitor batch health, triage incidents, and drive rapid recovery, with escalation to US hours when needed.

The role requires strong Python scripting, experience with Quartz infrastructure, and hands-on SRPL/MAPS batch systems such as BOB, HUGS, and Sandra.

Qualifications

• Python scripting and batch diagnostics experience.
• Deep understanding of Quartz infrastructure and batch systems.
• Experience with SRPL/MAPS batch ecosystems such as BOB, HUGS, Sandra.
• Ability to own production incidents from detection to resolution and communicate across time zones.

Responsibilities

• Own end-to-end production operations across regional cycles (APAC/EMEA/AMRS).
• Code, test, and CI/CD activities to deliver requirements and compliance.
• Investigate, triage, and resolve batch incidents with proactive remediation.
• Develop Python-based diagnostics and automation to reduce MTTR and improve detection.
• Contribute to runbooks, post-incident reviews, and preventive controls.

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Summary

Position Summary Production Support Engineer — SFRC Platform Services Own end-to-end production support for all SRPL batch runs supporting the DMC13, MLI and FRRB programmes — from batch initiation through monitoring, incident triage, recovery, and downstream data availability confirmation. Serve as the US-timezone escalation point for production incidents, covering the full batch lifecycle across APAC, EMEA, and AMRS runs. Responsibilities: Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements Performs Continuous Integration and Continuous Development (CI-CD) activities Contributes to story refinement and definition of requirements Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause Performs spike/proof of concept as necessary to mitigate risk or implement new ideas Own daily SRPL production operations across regional cycles (APAC, EMEA, AMRS), ensuring successful and timely completion of critical batch milestones. Monitor and manage batch health across sensitivities, PnL, HPL/RTPL, VaR/SVaR, and MLI streams, with proactive intervention on failures and delays. Lead incident response end-to-end: detection, impact assessment, technical triage, rerun strategy, service restoration, and closure. Correlate and resolve issues across MAPS upstream dependencies (Market Data, QzTrades, Rules Repository) and SFRC batch execution layers. Operate and troubleshoot production tooling including BOB/AMPS job monitoring, HUGS grid, Quartz workflows, and Sandra-based operational utilities. Validate downstream data availability and completeness for consumers such as RRA and DQHub, ensuring regulatory delivery obligations are met. Serve as L3/L4 escalation point for US-hours production events and drive clear, timely communication to global stakeholders. Build and maintain Python-based diagnostics and automation to reduce MTTR, improve detection quality, and harden operational controls. Contribute to runbook quality, post-incident reviews, and preventive control enhancements to improve platform resilience.

Required Qualifications

Experience in Python 3+ years in production support or batch operations on a large-scale risk calculation platform. Deep understanding of Quartz infrastructure and experience working on large-scale risk calculation platforms. Hands-on experience with SRPL/MAPS batch systems — BOB job monitoring, HUGS grid, Sandra, and upstream data readiness. Ability to independently own production incidents from detection through resolution and stakeholder communication across global time zones.

Desired Qualifications

Strong Python scripting for batch diagnostics, operational tooling, and automation. Experience with observability and telemetry systems for production batch monitoring and incident detection.

Skills

Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $88,800.00 - $144,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Company Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency