Software Engineer - AI/ML

Supermicro; Wayne (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Supermicro is seeking an experienced on-site ML/AI developer to build AI agents that process customer support and technical tickets. You will collaborate with software developers and cross-functional teams to improve support efficiency and reduce turnaround times.

Responsibilities include creating end-to-end AI pipelines, connecting data sources, presenting updates to stakeholders, and defining success metrics for production-ready services built around large language models.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, IT, or related field (or equivalent practical experience).
• Software engineering background with production services experience.
• Strong proficiency in Python and ML/LLM frameworks.
• Proficiency with Linux, Git, and Docker.
• Experience with SQL, NoSQL, and vector databases.
• Experience building production-ready systems that use large language models.
• Strong problem-solving and communication skills.
• Experience handling confidential customer data.

Responsibilities

• Create and maintain end-to-end AI agent pipelines that handle high-volume support and technical tickets.
• Connect and process data from internal and external sources.
• Present demonstrations and updates to internal stakeholders.
• Define success metrics and iterate deployed services based on production feedback.

Skills

Python

ML frameworks

Communication skills

Problem-solving

Data confidentiality

Education

Bachelor's degree in CS/Math/IT or related field

Tools

Docker

Linux

Git

SQL

NoSQL

Vector databases

LangChain

Job description

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are seeking an experienced on-site ML/AI developer to build AI agents that help process and resolve customer support and technical tickets. You will work with software developers and cross-functional teams to improve support efficiency and reduce turnaround times.

Essential Duties and Responsibilities:

• Create and maintain several end-to-end AI agent pipelines that handle high-volume customer support and technical tickets
• Connect and process data from various internal and external data sources
• Present demonstrations and updates to internal stakeholders
• Define success metrics and iterate deployed services based on production feedback

Qualifications:

• Bachelor's degree in Computer Science, Mathematics, IT, or other related field (or equivalent practical experience)
• Software engineering background with experience shipping production services
• Strong proficiency in Python and ML/LLM frameworks
• Proficiency with Linux, Git, and Docker
• Experience with SQL, NoSQL, and vector databases
• Experience building and deploying production-ready systems that use large language models.
• Strong problem-solving and communication skills.
• Experience handling confidential or sensitive customer data

Preferred

• Hands-on experience with LLM tooling and agent frameworks (LangChain or similar)
• Familiarity with MLOps practices and/or model evaluation frameworks
• Experience integrating models via APIs and serving them at scale

Salary Range

$90,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.