Software Engineer

Zoom; Seattle (WA); Hybrid; USD 200,000 - 275,000; Full time

Benefits offered by this job

Hybrid/Remote-friendly work

Job summary

Zoom Communications, Inc. is seeking a backend/distributed systems engineer to design a scalable RAG system for real-time Q&A across internal content. The role emphasizes building robust ingestions, APIs, and optimized retrieval pipelines with secure, multi-tenant backend services.

You will collaborate with ML/NLP engineers to improve embeddings and search quality while ensuring low latency and high throughput in production environments.

Qualifications

• Master's degree in Computer Science or related field (foreign equivalent accepted).
• 2 years of experience in backend or distributed systems engineering.
• 2 years of experience with Cassandra, ScyllaDB, Postgres, ElasticSearch, Redis, Kafka, and RabbitMQ; plus Docker, Kubernetes, and AWS.

Responsibilities

• Design and implement a scalable RAG system for real-time Q&A across internal content.
• Build ingestion and indexing pipelines for semi-structured data with permission-aware access.
• Develop APIs and backend systems to enable efficient querying, retrieval, and ranking.
• Collaborate with ML/NLP engineers to improve embedding models and search quality.
• Ensure reliability, low latency, and scalability of the data retrieval stack.
• Monitor performance and optimize high-throughput workloads.

Skills

Backend engineering

Distributed systems

Multi-tenant backends

Education

Master's in Computer Science

Tools

Cassandra

ScyllaDB

Postgres

ElasticSearch

Redis

Kafka

RabbitMQ

Docker

Kubernetes

AWS

Job description

What you can expect:

We’re building the next-generation AI-native knowledge platform to help organizations easily access and retrieve internal knowledge using the power of LLMs. You’ll join a fast-moving engineering team to build scalable, secure, and intelligent Retrieval-Augmented Generation (RAG) infrastructure — powering enterprise search, AI assistants, and knowledge discovery experiences.

Responsibilities:

• Design and implement a scalable RAG system for real-time Q&A across internal content (meetings, messages, documents, whiteboards, videos, etc.);
• Build robust ingestion and indexing pipelines for semi-structured data sources with ne-grained, permission-aware access control;
• Develop APIs and backend systems to enable efficient querying, retrieval, and ranking;
• Collaborate with ML/NLP engineers to iterate on embedding models and improve search quality;
• Ensure reliability, low latency, and scalability across the entire data retrieval and augmentation stack;
• Monitor system performance and optimize for high-throughput, low-latency workloads under real-world load.

What we're looking for:

Requires a Master's degree in Computer Science, a related field, or a foreign equivalent. Must have 2 years of experience in job offered or related occupation. Must have 2 years of experience in the following:

• 2 years of experience with Backend or distributed systems engineering;
• 2 years of experience Building systems with Cassandra, ScyllaDB, Postgres, ElasticSearch, Redis, Kafka, and RabbitMQ;
• 2 years of experience with Cloud-native tools including Docker, Kubernetes, and AWS; and
• 2 years of experience Building highly available, multi-tenant backend services.
• Telecommuting work arrangement permitted: Position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.
#LI-DNI
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Salary Range or On Target Earnings:

Minimum:

$200,000.00

Maximum:

$275,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

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