Software Engineer

ServiceNow; Santa Clara (CA); On-site; USD 130,000 - 145,000; Full time

Job summary

ServiceNow is seeking an experienced AI Experience Framework engineer to own full-stack architectural decisions in a modern JavaScript/component-driven environment. You will work across AI integration, performance at scale, and multi-team collaboration, spanning SSR runtime and the Glide platform integration.

You will guide architecture, mentor teams, and contribute to new products while improving existing capabilities, with a focus on high-quality code and scalable web experiences.

Qualifications

• Master's degree in Computer Science, Computer Engineering, or similar field.
• 3 years of professional software engineering experience with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go).
• Strong knowledge of modern UI frameworks: Angular, React, Vue, or Lit.
• Strong knowledge of relational databases, development, troubleshooting, and performance optimization.
• Experience in server-side rendering and hydration, including isomorphic rendering issues.
• Senior contributor with mentoring experience.
• Exposure to Cloud Dev, Platforms, Web Dev, and SOA

Responsibilities

• Work with product owners to understand detailed requirements and drive the full development lifecycle.
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their needs.
• Contribute to design and implementation of new products and features while enhancing the existing product suite.
• Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations.
• Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction.

Skills

AI integration

JavaScript

OO design

Performance scaling

Code reviews

Mentoring

Relational databases

Server-side rendering

Node.js

JVM/Maven

Kubernetes

Grafana

Prometheus

Lit

Education

Master's degree in Computer Science or related field

Tools

Kubernetes

Grafana

Prometheus

JVM/Maven

ServiceNow Glide

Lit

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with.

What You’ll Do

• Work with product owners to understand detailed requirements and drive the full development lifecycle
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while enhancing the existing product suite
• Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations
• Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Completed a Master's degree in Computer Science, Computer Engineering, or similar field
• 3 years of professional software engineering experience with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go)
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Strong and demonstrated experience with modern UI frameworks: Angular, React, Vue, or Lit
• Strong and demonstrated knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong and demonstrated knowledge and experience with relational databases: development, troubleshooting, and performance optimization
• Strong and demonstrated experience in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code)
• Strong and demonstrated systems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts
• Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack
• Demonstrated experience as a senior individual contributor responsible for code quality, and mentoring
• Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture

Preferred — AIUX Framework Specific

• Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles)
• Hands‑on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response
• Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems

Compensation

For positions in this location, we offer a base pay of $130,000 - $145,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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