Software Development Engineer Test, Customer Systems

Apple Inc.; Austin (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Apple Inc. is seeking a Software Development Engineer Test in Austin, Texas, to ensure the quality of customer support experiences through rigorous testing processes. The successful candidate will be responsible for creating robust testing strategies, executing various test types, and collaborating with engineering teams to drive quality.

Applicants should have over 4 years of quality assurance experience with proficiency in building test frameworks using tools such as RestAssured and Selenium, and a strong grasp of programming languages like Java or Python.

Qualifications

• 4+ years experience in software quality assurance testing.
• Hands-on experience with testing frameworks.
• Proficiency in Java, Python, or other languages.

Responsibilities

• Ensure quality of Apple’s customer support experience.
• Craft testing charters and author test scenarios.
• Write automation test scripts and identify defects.

Skills

Software quality assurance testing

Test frameworks

Java

Python

Tools

RestAssured

Selenium

JMeter

Gatling

Job description

Software Development Engineer Test, Customer Systems

Austin, Texas, United States Software and Services

Apple’s Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross‑functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer’s experience.

Description

In this dynamic and fast‑paced role, you will be directly responsible for ensuring the quality of Apple’s customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing. You will also write and review automation test scripts, identify and report defects with first‑level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.

Minimum Qualifications

• 4+ years experience in software quality assurance testing.
• Hands‑on experience building and maintaining test frameworks using tools such as RestAssured or Selenium
• Proficiency in one or multiple languages such as Java, Python etc.

Preferred Qualifications

• Experience testing iOS native and Safari‑based web applications.
• Experience with performance testing tools (e.g., JMeter, Gatling) and load/stress/scalability testing practices.
• Knowledge of AI‑driven testing tools
• Experience as a team lead preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant