Software Development Engineer Test - Customer Systems

Apple Inc.; Sunnyvale (CA); On-site; USD 150,400 - 277,600; Full time

Job summary

Apple Inc. in Sunnyvale is seeking a Software Development Engineer in Test to bolster our Customer Systems quality. You will influence testing across feature rollouts, craft robust test charters, and execute functional, performance, and stability tests to protect customer experience.

The role emphasizes automation, writing and reviewing scripts, root-cause analysis, and collaboration with test automation, product management, and engineering teams to drive quality improvements.

Qualifications

• 8+ years of experience in software quality assurance testing, with team lead experience preferred.
• Hands-on experience building and maintaining test frameworks using RestAssured or Selenium.
• Proficiency in Java, Python, or similar languages.
• BS in Computer Science, Computer Engineering or related work experience.

Responsibilities

• Ensure the quality of Apple’s customer support experience across functionality, performance, and stability.
• Write and review automation test scripts, perform root-cause analysis, and provide consistent reproduction steps.
• Collaborate with test automation engineering, product management, and engineering program teams to drive quality improvements.

Skills

QA testing

Java

Python

Leadership

Education

Bachelor's degree in Computer Science/Engineering

Tools

RestAssured

Selenium

Job description

Software Development Engineer Test - Customer Systems

Sunnyvale, California, United States Software and Services

Apple’s Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross‑functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer's experience.

Description

In this dynamic and fast‑paced role, you will be directly responsible for ensuring the quality of Apple’s customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing.

You will also write and review automation test scripts, identify and report defects with first‑level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.

Minimum Qualifications

• 8+ years experience in software quality assurance testing. Experience as a team lead preferred.
• Hands‑on experience building and maintaining test frameworks using tools such as RestAssured or Selenium
• Proficiency in one or multiple languages such as Java, Python etc.
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience

Preferred Qualifications

• Experience testing iOS native and Safari‑based web applications.
• Knowledge of AI‑driven testing tools
• Unparalleled written and verbal communication skills, with the ability to abstract technical conversations for non‑technical stakeholders.
• Attention to detail. A passion to get the little things right.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.