Software Development Engineer, Amazon Connect Customer - Connectors & Mobile

Amazon Web Services (AWS); Seattle (WA); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Parental leave

Job summary

Amazon Development Center U.S., Inc. in Seattle, WA is seeking software development engineers to design and implement innovative solutions for AWS Connect and related services.

You will work on serverless technologies and collaborate across teams to deliver high-quality software that improves customer experiences across devices and channels. The role emphasizes architecture, scalability, and security considerations, with opportunities for growth and exposure to AWS best practices in a fast-paced

Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of design or architecture experience (patterns, reliability, scaling)
• 1+ years of software development engineer or related experience
• 1+ years in designing and developing large-scale, multi-tiered or distributed software
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in CS/Engineering/Math
• Experience programming in at least one language

Responsibilities

• Design and code solutions starting from broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• Dive into emerging serverless AWS technologies and assess business opportunities.
• Consider architectural diagrams, scalability, security, and customer perspective in conversations.

Skills

Software development

Design architecture

OO design

Programming languages

Bachelor's degree

Education

Bachelor's degree in CS/Engineering/Math

Tools

None

Job description

Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

The Connector and Mobile team's goal is to transform customer engagement by extending Amazon Connect Customer's capabilities to mobile and making it the platform of choice for seamless interactions across any device and communication channel empowering end customers with AI-driven self-service experiences that resolve needs effortlessly, while giving companies' workers the mobile-native tools to deliver exceptional service from anywhere.

Key job responsibilities

• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• You are creative, responsible, and able to dive deep into emerging serverless AWS technologies.
• You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation.

About The Team

ABOUT AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Company - Amazon Development Center U.S., Inc.

Job ID: A10463551