Software Dev Engineer II (SDE2), Amazon Connect

Amazon Web Services (AWS); Santa Clara (CA); On-site; USD 143,700 - 223,600; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health benefits

Parental leave

Job summary

Amazon Web Services (AWS) is seeking passionate Software Development Engineers to join our AWS Connect team, delivering scalable, cloud-based contact centers and intelligent customer experiences built on AI/ML and the AWS stack.

You will own code end-to-end—from design through development—collaborating with senior engineers and leaders to solve real customer problems at scale, with a strong focus on reliability, performance, and user impact.

Qualifications

• 3+ years of non‑internship professional software development experience.
• 2+ years of non‑internship design or architecture experience (design patterns, reliability, and scaling).
• Experience programming with at least one software programming language.

Responsibilities

• Own code end-to-end—from design to development, and work closely with senior leaders.
• Develop the next generation of contact centers, designing scalable, resilient systems.
• Maintain a constant customer focus while delivering high-quality software.

Skills

Software development

Software design/architecture

Programming language experience

Education

Bachelor's degree in CS

Job description

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ten years of development that built the tools Amazon uses to provide its award-winning customer service at massive scale, and it is now available as a public AWS service. With Amazon Connect, you can create your own cloud-based contact center and take calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the vast AWS ecosystem—such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis—to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming how customers interact with businesses and how agents serve them. See our section in Andy Jassy 2020 re:Invent keynote.

We have a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs and builds modern contact centers in the cloud. This position is a rare opportunity to be part of a fast-growing business soon after launch, and to help shape the technology and product as we grow. You will play a crucial role in developing the next generation of contact centers, designing and delivering scalable, resilient systems while maintaining a constant customer focus.

As a developer on our team, you’ll own code end-to-end—from design to development—and work closely with senior technical leaders in the team and across AWS. You’ll need a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technologies such as modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

This team is a great fit for you if:

• You enjoy working with a fun team that prides itself on a great work environment and an inclusive group of people working together toward a common goal.
• You are sensitive to customer needs and interested in working on a service that will be used—directly and indirectly—by millions of customers and has a meaningful impact on their functions and interactions.
• You’d like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You want to have fun and work with highly talented engineers who love solving complex problems while also enjoying work–life balance.

About The Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, allowing customers from startups to Global 500 companies to trust our robust suite of products and services to power their businesses.

We value work–life harmony. Achieving success at work should never come at the expense of home life, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Our employee‑led affinity groups foster a culture of inclusion, empowering us to be proud of our differences. Ongoing events and learning experiences—including conversations on race and ethnicity, and gender diversity conferences—inspire us to embrace our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s best employer. You’ll find knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a well-rounded professional.

Basic Qualifications

• 3+ years of non‑internship professional software development experience
• 2+ years of non‑internship design or architecture experience (design patterns, reliability, and scaling of new and existing systems)
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
• Bachelor’s degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence; communicating effectively and respectfully; and following all federal, state, and local laws and Company policies.

Inclusivity: We will consider qualified applicants with arrest and conviction records pursuant to the Los Angeles County Fair Chance Ordinance.

We provide accommodations for applicants with disabilities. Please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Compensation: The base salary range for this position is:

• USA, CA, Santa Clara – $143,700 – $194,400 USD annually
• USA, CA, Santa Clara – $165,200 – $223,600 USD annually
• USA, NY, New York City – $158,100 – $213,800 USD annually
• USA, WA, Seattle – $143,700 – $194,400 USD annually

Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Company: Amazon Development Center U.S., Inc.

Job ID: A10385820