Software Development Engineer - AI & Data Integrations

TEKsystems; San Jose (CA); Hybrid; USD 66,124 - 110,208; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Software Development Engineer to design, develop, and scale solutions within the Customer Success Management ecosystem. You will build integrations, data pipelines, and platform extensions across Gainsight NXT and enterprise stacks in a hands-on, collaborative environment.

The role involves AI-enabled features, data modeling, and robust data governance to support customer health scoring, lifecycle management, and predictive analytics.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of professional software development experience in enterprise or SaaS environments.
• Strong skills in SQL, Python, Java, or C# for backend/data engineering.
• Experience with Gainsight NXT configuration is highly desirable; alternatively, Salesforce or Microsoft Dynamics configuration experience is strongly valued.
• Experience developing integrations with CRM platforms and middleware/iPaaS (SnapLogic or equivalent).
• Proficiency with cloud platforms (Microsoft Azure preferred) and distributed data systems (Databricks, Spark).
• Experience with frontend/UI frameworks (JavaScript, React, Angular, or equivalent) and building data-driven dashboards.
• Familiarity with REST APIs, event-driven architectures, and microservices.
• Strong problem-solving, debugging, and performance optimization skills.
• Interest or experience in AI/ML solutions for enterprise workflows.

Responsibilities

• Engineering & Development: Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models.
• Integration Development: Build and maintain integrations across Microsoft Dynamics, Azure, Databricks, SnapLogic, and middleware platforms to ensure seamless data flow and automation.
• Data Engineering: Develop data models, pipelines, and transformations that support customer health scoring, lifecycle management, and predictive analytics.
• AI Enablement: Collaborate with architects and product managers to prototype and deploy AI-driven features such as sentiment analysis, escalation triggers, and predictive insights.
• System Reliability: Ensure solutions are secure, reliable, and performant, following enterprise standards for data governance, testing, and monitoring.
• Collaboration: Partner with Business Systems Analysts, Product Owners, and Scrum Teams to translate requirements into technical deliverables.
• Continuous Improvement: Research and adopt new technologies, frameworks, and practices that improve development efficiency and system scalability.

Skills

Gainsight NXT

Azure

CRM Platform Experience

Python

Databricks

SQL

Java

Frontend/UI Framework

Microservices

Customer Success Operations

Education

Bachelor's degree in CS/Engineering or related field

Tools

SnapLogic

Salesforce

Microsoft Dynamics

Job description

TEKsystems is seeking a Software Development Engineer to design, develop, and scale solutions within the Customer Success Management ecosystem. You will build integrations, data pipelines, and platform extensions across Gainsight NXT and enterprise stacks in a hands-on, collaborative environment.

The role involves AI-enabled features, data modeling, and robust data governance to support customer health scoring, lifecycle management, and predictive analytics.