Senior Administrative Analyst (1823)

City and County of San Francisco; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The City and County of San Francisco is seeking two Temporary Exempt Senior Administrative Analysts to support the PermitSF modernization project. These full-time roles focus on analyzing business processes, configuring systems, and coordinating across City departments to implement new permit types and reporting capabilities.

Reporting to the PermitSF Program Manager, the analysts will help advance the OpenGov platform adoption, test configurations, and drive adoption of new permitting processes

Qualifications

• Desirable qualifications include experience in government operations, permitting systems and enterprise technology implementation.
• Also desirable: business process analysis, stakeholder engagement and change management.
• Experience translating business requirements into technology solutions or system configurations.
• Familiarity with OpenGov or similar permitting platforms.
• Ability to translate technical concepts for diverse audiences.
• Experience with Agile or iterative project delivery.
• Strong project coordination, communication and organizational skills.
• Experience across complex, cross-functional projects.
• Commitment to equity and customer service.

Responsibilities

• Conduct discovery sessions with departments to understand business needs and permitting requirements.
• Analyze and document permitting processes, identify inefficiencies and improve workflows.
• Advise departments on business process changes to support PermitSF portal.
• Coordinate with staff, technical leads, leadership, vendors and stakeholders.
• Identify data needs and support validation of data pipelines and models for permit tracking.
• Configure and validate OpenGov to support future-state processes.
• Coordinate with vendor teams on configuration, testing, defects and enhancements.
• Support training, communications, readiness activities and user adoption.
• Track milestones, dependencies, testing, rollout schedules and activities across workstreams.
• Maintain project documentation and change management materials.
• Monitor performance and support ongoing process improvements.
• Support launch of new permit types on PermitSF Portal.

Skills

Government operations

Permitting systems

Process improvement

Enterprise technology

Process analysis

Stakeholder engagement

Change management

Requirements gathering

Tech solutions

OpenGov familiarity

Agile delivery

Project coordination

Communication

Cross-functional projects

Equity and customer service

Education

Bachelor’s degree

Graduate degree substitution

Tools

OpenGov

Job description

Company Description

The

The San Francisco Planning Department (CPC) is recruiting for two (2) Temporary Exempt (TEX) Senior Administrative Analyst positions for PermitSF.

Specific information regarding this recruitment process is listed below:

• Application Opening: October 06, 2026


• Application Deadline: October 20, 2026 at 5:00 PM (PDT)


• Analyst: Zoey Feng

Temporary Exempt

This is a full-time Temporary Exempt position that is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointment Officer. The duration of the appointment shall not exceed 36 months.

The Department

The San Francisco Planning Department (CPC) shapes how land is used to meet community needs and guide our city’s future, creating inclusive, sustainable, and prosperous neighborhoods. We envision an equitable San Francisco where everyone thrives—a welcoming city that honors diverse cultures, provides secure housing, strengthens environmental resilience, and drives economic stability for current and future generations.

Job Description

PermitSF is a citywide initiative to modernize and streamline permitting processes across multiple departments through the phased launch of new permit types on the PermitSF Portal, business process redesign, and implementation of the OpenGov platform.

The Senior Administrative Analyst will play a critical role in supporting the continued rollout and adoption of new permit types and advancing the modernization of San Francisco’s permitting system. The position will work closely with City departments to analyze and redesign business processes, translate business requirements into system configurations, support data and reporting needs, coordinate testing and implementation activities, and help departments adopt new processes and technology.

The positions report to the PermitSF Program Manager and will work closely with the PermitSF Modernization Project Manager, Director of PermitSF, and PermitSF Chief of Staff.

Important And Essential Duties

• Conduct discovery sessions with departments to understand business needs, permitting requirements, operational challenges, and current workflows.


• Analyze and document permitting processes, identify inefficiencies, and recommend improved workflows and business processes.


• Advise departments on business process changes and requirements necessary to support successful PermitSF Portal implantation.


• Coordinate with departmental staff, technical leads, leadership, vendors, and other stakeholders across multiple City agencies.


• Work with permit agency stakeholders and the PermitSF Data Engineer to identify data needs and support the validation of data pipelines and models for permit tracking and reporting.


• Configure and validate OpenGov platform to support approved future-state permitting processes and permit requirements.


• Coordinate with vendor teams and departmental stakeholders to evaluate configuration, testing results, defects, feedback, and enhancement requests.


• Support training, communications, readiness activities, and user adoption related to PermitSF implementation.


• Track project milestones, deliverables, dependencies, testing, rollout schedules, and other implementation activities across multiple workstreams.


• Maintain project documentation, workflow documentation, dashboards, status reports, feedback logs, and change management materials.


• Monitor performance, identify implementation issues, and recommend and support ongoing process improvements.


• Support the launch of new permit types on the PermitSF Portal according to the project schedule.

Minimum Qualifications

• Possession of a baccalaureate degree from an accredited college or university.


• Three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

• Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.


• Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Desirable Qualifications

• Experience in government operations, permitting systems, business process improvement or enterprise technology implementation.


• Experience with business process analysis, stakeholder engagement, and change management.


• Experience gathering and translating business requirements into technology solutions or system configurations.


• Familiarity with OpenGov or similar permitting, workflow, or enterprise technology platforms.


• Ability to translate technical concepts into clear and accessible information for diverse audiences.


• Experience working in agile or iterative project delivery.


• Strong project coordination, communication, and organizational skills.


• Experience working on complex, cross-functional projects involving multiple departments, stakeholders, or workstreams.


• Commitment to equity and customer service.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note

Falsifying one's education training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

• Information About The Hiring Process


• Conviction History


• Employee Benefits Overview


• Equal Employment Opportunity


• Disaster Service Worker


• ADA Accommodation


• Veterans Preference


• Right to Work


• Copies of Application Documents


• Diversity Statement

Questions:

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Zoey Feng, by telephone at 628-652-7628, or by email at [e-mail].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.