Software Developer - Production Support - III

Firstsource Solutions Ltd; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Software Developer for Production Support to enhance healthcare payor systems. This role involves troubleshooting, maintaining, and optimizing systems to ensure seamless claims processing and compliance with regulatory guidelines. You will collaborate with cross-functional teams, perform root cause analysis, and implement long-term solutions to improve IT operations. If you thrive in a dynamic environment and have a passion for healthcare technology, this opportunity offers a chance to make a significant impact in a vital sector.

Qualifications

• 3+ years of experience in IT development and production support in healthcare.
• Strong knowledge of claims processing and HIPAA compliance.

Responsibilities

• Monitor and resolve real-time system issues affecting claims processing.
• Develop and deploy bug fixes and enhancements for system stability.

Skills

Problem-solving

Analytical skills

Communication skills

SQL

Scripting

HIPAA compliance

Claims processing

Database management

Education

Bachelor’s degree in Computer Science

Certifications in ITIL, Azure, AWS

Tools

SQL databases

ETL tools

Monitoring tools

Job schedulers

Cloud platforms (AWS, Azure, GCP)

Job description

Software Developer - Production Support - III

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

The Software Developer - Production Support is responsible for maintaining, troubleshooting, and enhancing healthcare payor systems to ensure seamless claims processing, eligibility verification, and payment integrity. This role provides L2/L3 technical support, resolves system issues, and collaborates with cross-functional teams to improve IT operations and performance.

Key Responsibilities

• Monitor, investigate, and resolve real-time system issues affecting claims processing, provider payments, and member eligibility.
• Perform root cause analysis (RCA) for application failures and implement long-term solutions.
• Work closely with business users, QA teams, and IT operations to ensure smooth system performance.
• Develop and deploy bug fixes, patches, and minor enhancements to improve system stability.
• Collaborate with developers to optimize existing applications and scripts for better performance.
• Support batch job execution and monitoring for critical healthcare payor processes.
• Utilize logging, alerting, and monitoring tools to proactively detect and resolve issues.
• Perform system health checks, database optimizations, and routine maintenance tasks.
• Ensure compliance with HIPAA, CMS, and other regulatory guidelines related to healthcare IT.
• Work with cross-functional teams, including claims, finance, provider services, and compliance, to understand business needs.
• Document issue resolutions, process improvements, and system updates for knowledge sharing.
• Assist in preparing SOPs, technical documentation, and user guides for production support activities.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications in ITIL, Azure, AWS, or database management are a plus.
• 3+ years of experience in IT development and production support in a healthcare payor environment.
• Strong knowledge of claims processing, EDI transactions (837, 835, 270/271), and HIPAA compliance.
• Experience with SQL databases, batch jobs, and healthcare payor platforms (Facets, QNXT, HealthEdge, etc.).
• Proficiency in SQL, PL/SQL, scripting, and other technical knowledge for troubleshooting.
• Familiarity with API integrations, middleware, and cloud platforms (AWS, Azure, GCP).
• Experience with ETL tools, monitoring tools, and job schedulers.
• Strong problem-solving and analytical skills for debugging complex issues.
• Excellent communication skills to interact with business teams and vendors.