Software Developer II — Tech Support & API Automation

Remote; San Francisco (CA); On-site; USD 16,000 - 32,000; Full time

Job summary

Remote is seeking a Software Developer II (Technical Support Specialist II) to act as the primary technical liaison for key client stakeholders. You will leverage SQL, Python, Java, and API interactions to resolve complex issues, automate ETL processes, and coordinate releases, directly impacting client success.

The role requires strong analytical and communication skills, with 5+ years in a technical support or development-related role.

Qualifications

• Experience in technical support, DevOps, or mid-level development (5+ years).
• Strong SQL data extraction and analysis skills.
• Experience interacting with web services via HTTP and JSON.
• Excellent communication to explain technical concepts to all audiences.

Responsibilities

• Serve as the primary technical liaison for client stakeholders and coordinate technical resolutions.
• Develop and maintain scripts using Python/Java and SQL for ETL processes.
• Lead end-to-end incident and bug management from debugging to escalation.
• Coordinate releases and tool updates with minimal operational disruption.
• Respond to high-tier support tickets with deep-dive analysis.

Skills

SQL

Python

Java

APIs

ETL

Troubleshooting

Communication

Data Analysis

Job description

Remote is seeking a Software Developer II (Technical Support Specialist II) to act as the primary technical liaison for key client stakeholders. You will leverage SQL, Python, Java, and API interactions to resolve complex issues, automate ETL processes, and coordinate releases, directly impacting client success.

The role requires strong analytical and communication skills, with 5+ years in a technical support or development-related role.