Software Application Support Systems Engineer Advisor - TS/SCI w/poly

Peraton; Annapolis (MD); On-site; USD 146,000 - 234,000; Full time

Benefits offered by this job

Health Benefits

PTO 5 weeks + 2 weeks holidays

Annual Critical Skills Bonus

Job summary

Peraton seeks a knowledgeable Software Application Support Systems Engineer to provide operational support for our software applications and ensure stability and optimal performance. You will troubleshoot issues, support users, and work with engineering to implement fixes.

The role requires Linux service management, on-call after-hours support, and experience with Docker, MongoDB, ElasticSearch, AWS, and containers. Strong communication and ownership are essential.

Qualifications

• Active TS/SCI clearance with current polygraph required.
• Ten (10) years of SE experience in programs/contracts of similar scope, type and complexity.
• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Five (5) years of additional SE experience may be substituted for a bachelor's degree.
• Experience maintaining, configuring and supporting complex software applications.
• Experience with Linux command line and Systems Administration support.
• Ability to maintain a knowledge base of common issues, technical documents, and user guides.
• Experience with technologies such as Docker, MongoDB, ElasticSearch, AWS and ContainerYard.
• Familiarity with web application architectures, web servers (Apache, Tomcat, IIS), and APIs.
• Excellent communication and ownership to drive issues to resolution with high customer satisfaction.

Responsibilities

• Provide Operational Support and ensure stability and optimal performance of software applications.
• Act as a point of contact for technical issues, troubleshoot software errors, provide user support, and collaborate with engineering to implement fixes.
• Start, stop and diagnose services running in Linux.
• Provide after-hour on-call support as needed.
• Maintain thorough knowledge base and documentation for issues and resolutions.
• Collaborate with Atlassian tooling teams using Jira and Confluence.

Skills

Linux

Docker

MongoDB

ElasticSearch

AWS

Jira

Confluence

APIs

Web servers

Tomcat

IIS

Education

Bachelor's degree in System Engineering or related field

Tools

Docker

MongoDB

ElasticSearch

AWS

Jira

Confluence

ContainerYard

Job description

Responsibilities

We are seeking a knowledgeable and customer-oriented Software Application Support Systems Engineer to join our team. In this role you will provide Operational Support and be responsible for ensuring the stability and optimal performance of our software applications.

You will act as a point of contact for technical issues, troubleshooting software errors, providing user support, and collaborating with our engineering team to implement fixes.

This will require the ability to start, stop and diagnose services running in Linux. Some software includes Apache NiFi, Datarunner, MongoDB, ElasticSearch, AWS EC2 instances, CHAP. You will provide after-hour \"on-call\" support as needed.

Qualifications

Basic Qualifications

• Active TS/SCI clearance with current polygraph required


• Ten (10) years' experience as a SE in programs and contracts of similar scope, type and complexity is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor's degree.

Highly Desired Qualifications

• Experience maintaining, configuring and supporting complex software applications


• Experience with Linux command line and Systems Administration support


• Ability to maintain a comprehensive knowledge base of common issues, technical documents, and user guides


• Experience with technologies such as; Docker, MongoDB, Mongo Compass, ElasticSearch, AWS and ContainerYard


• Ability to proactively monitor application performance, system health checks, and database status to ensure maximum uptime


• Ability to troubleshoot and analyze software issues, evaluate error logs, identify root causes


• Experience working with Atlassian tools, Jira, Confluence


• Familiarity with web application architectures, web servers (e.g., Apache, Tomcat, IIS), and APIs.


• Familiarity with Apache NiFi, Dataflow and Mission data formats


• Excellent communication skills with the ability to perform independently


• Strong sense of ownership to drive issues to resolution while maintaining high customer satisfaction

This critical National Security role is eligible for Peraton's premier benefits package, designed to recognize and support the professionals safeguarding our nation. A few highlights:

• 280 hours of annual leave (5 weeks of PTO & 2 weeks of holiday)


• Health Benefits (medical, dental & vision) - very low to no cost employee contributions


• Annual Critical Skills Bonus

#PeratonRoyalMove #AJCM #MDFSP

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

All