Software Application Support Systems Engineer Advisor - TS/SCI w/poly

Peraton; Maryland; On-site; USD 146,000 - 234,000; Full time

Benefits offered by this job

280 hours of annual leave

Health benefits with low employee contributions

Annual Critical Skills Bonus

Job summary

Peraton is looking for a knowledgeable Software Application Support Systems Engineer in Maryland. In this role, you will provide operational support to ensure the performance and stability of software applications. Responsibilities include troubleshooting technical issues, providing user support, and collaborating with engineers to implement fixes.

The ideal candidate will have an active TS/SCI clearance, a Bachelor’s degree in a related field, and ten years of relevant experience. Excellent benefits include generous leave and health options.

Qualifications

• Active TS/SCI clearance with current polygraph required.
• Ten years' experience as a Systems Engineer in similar programs.
• Experience maintaining and supporting complex software applications.

Responsibilities

• Provide operational support and ensure optimal performance of software applications.
• Act as a point of contact for technical issues and troubleshooting.
• Provide after-hour 'on-call' support as needed.

Skills

Technical issue troubleshooting

Linux command line

Software application support

Customer support

Monitoring application performance

Education

Bachelor’s degree in System Engineering or related field

Tools

Apache NiFi

MongoDB

ElasticSearch

AWS

Docker

Atlassian tools (Jira, Confluence)

Job description

Responsibilities

We are seeking a knowledgeable and customer-oriented Software Application Support Systems Engineer to join our team. In this role you will provide Operational Support and be responsible for ensuring the stability and optimal performance of our software applications.

You will act as a point of contact for technical issues, troubleshooting software errors, providing user support, and collaborating with our engineering team to implement fixes.

This will require the ability to start, stop and diagnose services running in Linux. Some software includes Apache NiFi, Datarunner, MongoDB, ElasticSearch, AWS EC2 instances, CHAP. You will provide after-hour "on-call" support as needed.

Qualifications

Basic Qualifications

• Active TS/SCI clearance with current polygraph required
• Ten (10) years’ experience as a SE in programs and contracts of similar scope, type and complexity is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor’s degree.

Highly Desired Qualifications

• Experience maintaining, configuring and supporting complex software applications
• Experience with Linux command line and Systems Administration support
• Ability to maintain a comprehensive knowledge base of common issues, technical documents, and user guides
• Experience with technologies such as; Docker, MongoDB, Mongo Compass, ElasticSearch, AWS and ContainerYard
• Ability to proactively monitor application performance, system health checks, and database status to ensure maximum uptime
• Ability to troubleshoot and analyze software issues, evaluate error logs, identify root causes
• Experience working with Atlassian tools, Jira, Confluence
• Familiarity with web application architectures, web servers (e.g., Apache, Tomcat, IIS), and APIs.
• Familiarity with Apache NiFi, Dataflow and Mission data formats
• Excellent communication skills with the ability to perform independently
• Strong sense of ownership to drive issues to resolution while maintaining high customer satisfaction

This critical National Security role is eligible for Peraton's premier benefits package, designed to recognize and support the professionals safeguarding our nation. A few highlights:

• 280 hours of annual leave (5 weeks of PTO & 2 weeks of holiday)
• Health Benefits (medical, dental & vision) – very low to no cost employee contributions
• Annual Critical Skills Bonus

Target Salary Range

$146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.