Social Worker, QM (Full Time, Day)

Rochester Regional Health; Town of Potsdam (NY); On-site; USD 32,000 - 51,000; Full time

Job summary

Rochester Regional Health is seeking a Social Worker to support patients and families in their care and recovery. You will be involved in rounds, chart reviews, and multidisciplinary conferences to assess needs and advocate for insurance coverage.

You will coordinate referrals and develop care plans aimed at smooth discharge or continued care. Strong documentation, planning, and interpersonal communication are essential, with experience in a healthcare setting preferred.

Qualifications

• One year of experience in a healthcare setting preferred.
• Compassionate, warm and patient-focused attitude.
• Excellent documentation and planning skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Determine patient needs through rounds, chart review, patient/family interviews and team conferences; advocate for insurance coverage and coordinate with care managers.
• Manage referrals related to patients at risk; document interventions and ensure appropriate channels are used.
• Coordinate assessments and develop care plans in line with social work policy; prepare for discharge or continuation of care.

Skills

Healthcare exp

Compassionate

Documentation

Communication

Interpersonal

Education

Bachelor of Social Work

Job description

SUMMARY

As a Social Worker, you play an important and trusted role in the lives of patients and their family. You are an integral part of their care and recovery.

LOCATION: SLH - CPH

SCHEDULE: Full Time

HOURS: 8am-4:30pm or 8:30am-5pm

ATTRIBUTES

One (1) year of experience in a healthcare setting preferred Compassionate, warm and patient focusedExceptional documentation and planning skillsExcellent communication and interpersonal skills

RESPONSIBILITIES

Patient Care. Determine patient needs through rounds, chart review, patient/family interviews and team conferences; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverageReferral Management. Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented; ensure inappropriate referrals are channeled correctly and documentedTreatment Plan Development. Coordinate assessments and develop care plan in accordance with accepted social work policy; implement plan of intervention preparatory to discharge or initiate continued care plan

Key Responsibilities:

• Manages referrals related to patients with psychosocial needs and determines appropriate interventions and strategies to meet those needs. Reviews track board census or documentation to identify high risk patients not referred. Determines patient needs through interdisciplinary rounds, chart review, patient/family interviews and team conferences. Documents social work intervention. Ensures that all inappropriate referrals are channeled correctly and documented.
• Assesses patient needs and determines mode of intervention. Possesses appropriate age and specific knowledge about the dynamics of group assigned and assesses patient needs accordingly as documented in Care Connect or medical record. Interviews patients and/or families and records psychosocial assessments in accordance with the social work documentation policy as documented in chart. Coordinates assessments and develops care plans in accordance with accepted social work policy as documented in chart. If indicated, evaluates patients for the appropriate level of care as documented in chart, office file, and by referrals. Coordinates multidisciplinary and agency case conferences as needed, as verified through chart notes indicating attendance, problems discussed and treatment plan.
• Implements plan of intervention preparatory to discharge or initiating continued care plan in compliance with departmental and governmental regulations.
• Works with care manager, acts as intermediary, with Health Care Insurance providers (ex. HMO's, private insurance, Medicare), advocating for patient/family, to obtain approval for coverage as documented in the chart. Involves patient/family in the treatment planning process as demonstrated in chart notes, and signatures on the appropriate forms.
• Executes plan of discharge/continued care which is mutually agreeable to patient/family. Notifies involved parties (ex., doctor, family, patient, facility) concerning the discharge, within 24 hours of receipt of discharge authorization as documented in chart. Requests needed paperwork from nursing/doctor other disciplines as documented in the chart.
• Arranges for transportation of patient where needed in accordance with hospital procedure, as documented in the chart.
• Acts as liaison with the community and as a referral source.
• Performs other duties as assigned.

Minimum Qualifications

• For those hired on or before December 31, 2023, a Bachelor's Degree in Social Work or related degree is required.
• For those hired on or after January 1, 2024, a Bachelor's Degree in Social Work is required.

New Graduates:

• Official transcript from accredited school or letter emailed directly from the school's registrar's office confirming program completion will be accepted upon graduation.
• Primary source education verification required within 90 days of start date.

Education:

BS: Social Work (Required)

Physical Requirements:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range:

$23.50 - $37.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.