Social Worker (Program Coordinator)

Veterans Health Administration; Richmond (VA); On-site; USD 127,000 - 165,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Childcare subsidy

Federal retirement plan

Federal health insurance

Job summary

The U.S. Department of Veterans Affairs is seeking a High Reliability Specialist program manager for HRO activities across the Central Virginia VA Health Care System.

You will coordinate planning, implementing, and sustaining HRO initiatives to enhance quality, safety, and Veteran-centered care. You will lead development of policies, procedures, and education programs, acting as a subject matter expert in HRO and patient safety, while analyzing performance trends to guide system-wide improvement

Qualifications

• Education must be from accredited institutions; foreign degrees require a foreign equivalency certificate.

Responsibilities

• Develop and implement HRO-related policies, procedures, and educational programs.
• Lead performance improvement strategies aligned with VHA and patient safety guidance.
• Serve as the facility subject matter expert on HRO, patient safety, and organizational reliability.
• Evaluate performance trends and lead system-wide sustainment of best practices.

Job description

• Department: Department of Veterans Affairs

This position serves as a High Reliability Specialist program manager for High Reliability Organization (HRO) activities at the Central Virginia VA Health Care System, reporting to the Chief of Strategic Initiatives, coordinating planning, implementing, evaluating, sustainment, and continuous improvement of HRO initiatives across a Complexity Level 1 A health care system.

Key Responsibilities

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Total Rewards of a Allied Health Professional Duties: The incumbent is responsible for developing and implementing HRO-related policies, procedures, educational programs, and performance improvement strategies consistent with VHA, VISN, and National Center for Patient Safety guidance.

The position promotes integration of HRO principles throughout operational and clinical processes and facilitates collaboration among internal and external stakeholders to improve quality, safety, efficiency, and Veteran-centered care. The incumbent functions as the facility subject matter expert on HRO principles, patient safety, systems thinking, and organizational reliability.

The position evaluates organizational performance trends, analyzes complex data, identifies opportunities for improvement, and leads initiatives that support system-wide learning and sustainment of best practices. Recommendations may influence facility-wide policy, operational priorities, resource utilization, and strategic planning efforts.

Work Schedule: Monday-Friday 8:00 AM - 4:30 PM Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $126922 – $165001/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.