Social Worker (Program Coordinator)

VA Detroit; Los Angeles (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

VA Detroit is seeking a dynamic Social Worker (Program Coordinator) to work within the VA Greater Los Angeles Healthcare System. The position involves program coordination, supervising clinical staff, and providing high-quality services to Veterans with the integration of technology in care practices. Candidates should hold an MSW and possess advanced skills in social work and healthcare technology.

Qualifications

• Advanced practice skills in social work.
• Experience with technology in healthcare settings.
• Ability to supervise multidisciplinary teams.

Responsibilities

• Collaborates with clinical leaders to set strategic goals.
• Coordinates care for veterans using virtual health technology.
• Provides full range of social work services.

Skills

Program coordination

Clinical supervision

Policy writing

Education

Master's degree in social work (MSW)

Job description

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Summary

Recruiting one Supervisory Social Worker (Program Coordinator) for VA Greater Los Angeles Healthcare System, the largest, most complex healthcare system within the Department of Veterans Affairs. It is a component of the VA Desert Pacific Healthcare Network (VISN 22). GLA consists of three ambulatory care centers, a tertiary care facility, and ten community-based outpatient clinics, treating Veterans residing throughout five counties: Los Angeles, Santa Barbara, Kern County, and San Luis Obispo.

Summary

Recruiting one Supervisory Social Worker (Program Coordinator) for VA Greater Los Angeles Healthcare System, the largest, most complex healthcare system within the Department of Veterans Affairs. It is a component of the VA Desert Pacific Healthcare Network (VISN 22). GLA consists of three ambulatory care centers, a tertiary care facility, and ten community-based outpatient clinics, treating Veterans residing throughout five counties: Los Angeles, Santa Barbara, Kern County, and San Luis Obispo.

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Duties

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The major duties and responsibilities include but are not limited:

• Collaborates with facility and clinical leaders to determine priorities and clarify strategic direction and goals.
• Offers staff, Veterans, families, caregivers' education, training, and assistance relevant to virtual care tools/technology
• Ensures treatment plan goals, regarding technology and telehealth are being met and documented appropriately
• Provides support to appropriate staff on a continuum of care as it relates to virtual care tool and program support for Veterans, including but not limited to integration, application, expansion, and direct customer service.
• Acts as a coach to homeless program clinical teams integrating virtual health tools/technology into their workflow.
• Acts as a coach to Veterans, families, and caregivers to integrate virtual health tools/technology into their life journey and helps identify and encourage Veterans to meet treatment plan goals related to technology
• Collaborates closely with virtual health leads to ensure care coordination.
• Uses standard data collection instruments to gather and analyze qualitative feedback from end users
• Engages in outreach planning and activities to improve access to healthcare services via mobile/telehealth initiative
• Assesses and documents their observations in Veteran's medical record
• Provides a full range of social work services within commonly accepted standards of social work practice which Includes case work, psychosocial assessments, individual, family and group counseling treatment planning, discharge planning, address Advance Directives, and other services as appropriate
• Responsible for addressing changing technology by providing ongoing training and education surrounding technology and devices and the evolution of case management to serve in a technological environment
• Coordinates care including serving as an advocate on behalf of the veterans to ensure comprehensive service delivery and linking and referring veterans to the VA Medical Center, VA Regional Offices and/or community agencies
• Complies with criminal conflict of interest laws and Executive Branch Standards of conduct as to avoid conflicts of interest while serving as the Homeless-VHRC Social Worker
• Actively participates in the Homeless-VHRC conference calls, other homeless program calls that support in technology development and implementation, and attends trainings offered by the Office of Connected Care and other community partners that are offering trainings as it relates to technology
• Responsible for following local policy and SOP's for the Homeless-VHRC and all VA Homeless program policies both locally and nationally
• Takes responsibility for improving professional skills, participating in planning, and executing specific staff development projects, attending seminars and institutes, and participating in training programs of other disciplines as requested
• Documents all contacts with patients/families in the medical charts and/or LEAF system
• Completes statistical and other reports in accordance with VA Medical Center and respective professional discipline service policies
• Works with VA Medical Center multi-disciplinary teams and community agencies to strive for developing more effective and efficient ways of delivering healthcare services to Veterans and has regular access to printed and electronic files containing sensitive data which must be protected under provision of the Privacy Act of 1974 and other applicable laws, Federal Regulations, VA statues and policy. Incumbent is responsible for protecting data from unauthorized release of access codes, etc., as stated in the computer access agreement which the incumbent signs
• Assists in providing data regarding the program's social work services on a regular basis, participate in planning, organizing, and coordinating social work services in the program, and preparing and implementing the referral process of veterans to programs
• Organizes community services on behalf of beneficiaries and develops working relationships and agreements with other organizations having responsibilities for them. Maintains a current and productive network of referral resources. Makes provision for referral services from other agencies, community resources and other Governmental agencies to resolve problems
• Provides clinical supervision for unlicensed social workers and may serve as a field instructor to trainees.
  
  

Work Schedule: Monday to Friday, 8:00am-4:30pm

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  
  

Qualifications

Basic Requirements

• Citizenship: Citizen of the United States.
• Licensure: Candidate must be licensed or certified by a state at the advanced practice level which included an advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure.
• Education: Master's degree in social work (MSW) from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for master's degree in social work.
  
  

GS-12 Social Worker (Program Coordinator) Experience: In addition to the basic requirements, applicants must have at least one year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.

In addition to the experience above, candidates must demonstrate all of the following KSAs:

• Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring.
• Knowledge and ability to write policies, procedures, and/or practice guidelines for the program.
• Ability to supervise multidisciplinary staff assigned to the program.
• Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s).
• Ability to provide training, orientation, and guidance within clinical practice.
  
  

Assignment: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS[1]12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.

References: VA Handbook 5005, Part II, Appendix G39 - Social Worker Qualification Standard.

Physical Requirements: Light lifting (under 15 pounds); light carrying (under 15 pounds); reaching above shoulder; use of fingers; both hands required; walking; standing; near vision correctable at 13" to 16"; hearing (aid permitted); emotional stability. Occasional travel may be required to various VA Greater Los Angeles Healthcare System sites and community in order to provide support and meet clinical and technology needs with the veterans, their families, and representatives of community health.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The Fair Chance to Compete for Jobs Act (or the Act) prohibits the Department of Veterans Affairs (VA) from requesting applicant criminal history record information before extending a conditional or tentative offer of employment. In accordance with 5 U.S.C

• 9202(c) and 5 C.F.R
• 920.201 certain positions are exempt from the provisions of the Act. Applicants who believe they have been subjected to a violation of the Act, may submit a written complaint within 30 calendar days of the date of the alleged non-compliance to VA at [e-mail]. Applicant written complaints should include the following:
• Administration name: Veterans Health Administration (VHA)
• Office name, employee name and contact information or contractor who made contact (if known).
• Date of contact.
• Details regarding the job opportunity announcement applied to, and copies of any documents or other evidence related to the complaint.
• Visit Office of the Chief Human Capital Officer (OCHCO) for more information.
  
  

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• License
• Resume
• Transcript
  
  

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript
  
  

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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