Social Worker Level II (BHEARD)

New York City Health and Hospitals Corporation; New York, Northern (NY, KY); On-site; USD 82,000 - 90,000; Full time

Job summary

NYC Health + Hospitals is seeking a Social Worker II for the Behavioral Health Response program in NYC. The role focuses on frontline crisis intervention, de-escalation, and rapid disposition planning across community and clinical settings.

Candidates must hold an LMSW or LCSW license in NYS and demonstrate strong collaboration, documentation, and engagement skills to support clients in crisis. The position requires flexibility for various shifts and field assignments.

Qualifications

• Licensed Social Worker (LMSW or LCSW) with NYSED credentials.
• Experience with crisis response and mobile/community settings preferred.
• Familiarity with HIPAA, crisis protocols and safety planning.

Responsibilities

• Provide frontline crisis response in the community and field-based settings.
• Perform de-escalation, crisis interventions, and risk assessments.
• Develop rapid, patient-centered disposition plans and connect to services.
• Maintain timely documentation and coordinate with multidisciplinary teams.
• Engage natural supports and community resources; participate in meetings and supervision.

Skills

De-escalation

Crisis evaluation

Risk assessment

Engagement

Disposition planning

Documentation

Peer support

Collaboration

ICARE values

Education

LMSW or LCSW license NYSED

Tools

EPIC

PSYCKES

WebEx

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

For Assignment to Level II
1. Valid license as an LMSW issued by the NYSED; or
2. Valid license as an LCSW issued by the NYSED.

Duties & Responsibilities

B-HEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker II provides frontline crisis response in the community, supporting people experiencing mental health crises, substance use challenges, suicidality, trauma, or acute stress.Core responsibilities include de-escalation, brief crisis interventions, comprehensive risk assessments, and rapid connection to appropriate services.This role requires excellent judgement, adaptability, and the ability to engage effectively in unpredictable and high-pressure environments.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

General tasks and responsibilities will include:

• Participate in ongoing training and supervision
• Conduct crisis evaluations, including risk and safety assessments
• Deliver crisis intervention, de-escalation and engagement strategies in the field
• Develop rapid, patient-centered disposition plans
• Access and leverage real-time health information
• Collaborate with natural supports and community resources
• Complete timely documentation that meets quality standards
• Provide peer support and orient new Social Workers
• Participate in team, borough, program, and departmental meetings
• Adhere to H+H, city, state, and federal standards and regulations
• Model person-centered, recovery-oriented, trauma-informed and culturally responsive practice
• Demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Department Preferences

At minimum, one-year experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, inpatient psychiatric care) and three years’ experience preferred

EMS Radio,

Ballistic Vest

H+H issued cell/smart phone and related email and SMS/text platforms for communication,

Laptop and smart phone, Microsoft Office, EPIC/electronic medical record, PSYCKES, WebEx (and other virtual meeting platforms)

• Mental health and substance use
• Disposition planning
• Field-based service
• Motivational Interviewing
• Individual or familial lived experience in behavioral health is highly preferred

JOB DETAILS

$85,078

Position type:

Full-Time

Department:

BEHAVIORAL HEALTH RESPONSE

Category:

Social Services

Posted:

Aug 13, 2026

LOCATION

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

Whitehall St-South Ferry (R,W) ,

South Ferry (1)

15 minutes walk from nearest station to the hospital.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.