Social Worker I: Coordinated Entry & Shelter Support

Mecklenburg County Government; Charlotte (NC); On-site; USD 53,000 - 65,000; Full time

Job summary

Mecklenburg County is seeking a Social Worker I to support Coordinated Entry for the Charlotte-Mecklenburg Continuum of Care. The role combines on-site client work with call-center duties to connect individuals experiencing homelessness to shelter, housing, and services.

The position requires a Bachelor of Social Work (or higher) and relevant experience, with potential for bilingual and fast-paced call center interactions. Standard hours are 8–5, with occasional after-hours coverage.

Qualifications

• Bachelor's degree in social work or related field with relevant experience.
• MSW or equivalent advanced degree preferred; licensure/drive license required?
• Experience with coordinating entry to homeless services and shelters.

Responsibilities

• Assess needs of individuals and families and determine eligibility for financial assistance.
• Conduct intake in person and by phone, develop service plans and follow up.
• Refer clients to community resources and coordinate benefits with agencies.
• Maintain confidential records and prepare reports of services.
• Engage with partners to provide on-site Coordinated Entry at shelters or partner sites.

Skills

Interviewing

Counseling

Case management

Communication

Education

Bachelor of Social Work

Master's degree in Social Work

Tools

SharePoint

DialPad

HMIS/Bitfocus

Job description

Mecklenburg County is seeking a Social Worker I to support Coordinated Entry for the Charlotte-Mecklenburg Continuum of Care. The role combines on-site client work with call-center duties to connect individuals experiencing homelessness to shelter, housing, and services.

The position requires a Bachelor of Social Work (or higher) and relevant experience, with potential for bilingual and fast-paced call center interactions. Standard hours are 8–5, with occasional after-hours coverage.