Social Worker Case Manager

Ardent Health Services; Pocatello (ID); On-site; USD 52,000 - 78,000; Full time

Job summary

Ardent Health Services is seeking a Day Shift, full-time Case Management Social Worker in Pocatello, ID. You will assess and coordinate patient care across the continuum, advocate for patients, and develop discharge plans to support seamless transitions.

The role emphasizes collaboration with a healthcare team, ethical practice, and utilization of community resources to improve patient outcomes in an ED setting.

Qualifications

• Bachelor’s degree in Social Work required.
• Licensed BSW or LMSW within 6 months of hire or transfer.
• Preferred: 2+ years of social work experience.
• Experience in acute care hospital case management is a plus.
• Certification in case management (ACM or CCM) preferred.

Responsibilities

• Assess and coordinate patient care across the continuum using guidelines.
• Support patients and families with discharge planning and coping strategies.
• Advocate for patients and coordinate with healthcare teams for care quality.
• Ensure compliant and ethical practices per federal/state hospital policies.
• Assist transitions to next level of care and manage readmission risks.
• Identify community resources and present post-acute provider options.
• Work primarily in the Emergency Department to support care needs.

Skills

Patient advocacy

Care coordination

Team collaboration

Communication

Education

Bachelor’s degree in Social Work

Tools

ACM/ CCM certification

Job description

Overview

Join our team as a day shift, full-time, Case Management Social Worker in Pocatello, ID.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Portneuf Medical Center is a nationally recognized healthcare leader with 205 beds, serving as the region's tertiary care and Level II Trauma Center, housing the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue.

Responsibilities

The Case Manager Social Worker is responsible for assessing and coordinating patient care across the continuum, utilizing accepted community and professional guidelines to manage social, psychosocial, cultural, environmental, and financial needs for the patient and the patient’s caregiver. Reporting to the Director of Case Management, the Case Manager Social Worker supports patients and family members to develop coping strategies, development of discharge plans, assists with bereavement counseling as well as working with state and local law enforcement entities to ensure venerable patients are protected.

• Act as a patient and caregiver advocate.
• Work with the entire healthcare team to improve the quality of patient care, patient safety and customer service.
• Create a discharge plan of care based on identified needs.
• Coordinate care to ensure consults, tests, and procedures are performed in a manner appropriate and consistent with patient choice and resources.
• Communicate all contributions to the progression of care in a way that is easily understood by the patient, the caregiver, the healthcare team, and the payer.
• Use compliant and ethical behaviors to ensure that federal, state, hospital, and patient self-determinations are met.
• Assist the patient to transition to the next level of care in a timely manner with recognition given to readmission risks and appropriate post-discharge interventions are established.
• Ensure that community resources are readily known, and patients are provided with a choice of post-acute providers.
• Intervene in situations concerning child and adult abuse/neglect, domestic violence, guardianship, foster care, adoption, mental health placements, and advanced directives.
• Provide support to patients and families with palliative care and hospice services regarding end-of-life decisions.
• Identify and track avoidable days/delays and use the information as an opportunity for improvement.
• This position will primarily work in the Emergency Department.

Qualifications

Job Requirements:

• Bachelor’s Degree in Social Work.
• Must be licensed BSW or LMSW within 6 months of hire or transfer into position.

Preferred Job Requirements:

• Two or more years of social work experience.
• Experience in acute care hospital case management.
• Certification in case management (ACM or CCM).