Social Work Supervisor- Residential Services

Jewish Association Serving the Aging (JASA); New York (NY); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Health & Wellness

403(b) retirement

Vacation & holidays

Professional development

Job summary

JASA is seeking a Social Work Supervisor for its Residential Services programs (ESSHI and SARA). You will oversee case management operations, on-site tenant programming, and individualized care coordination to preserve independence and housing stability for older adults.

This clinical leadership role handles high‑risk tenant escalations, crisis interventions, and ongoing service quality assurance, ensuring all plans, visits, and resident services meet professional ethics, agency standards, and

Qualifications

• Master’s Degree in Social Work (MSW) or equivalent Master’s-level degree from an accredited program.
• Minimum of three (3) years post‑MSW social work experience, supervisory or leadership exposure preferred.

Responsibilities

• Provide reflective clinical supervision, mentoring, and case consultations to Resident Service Coordinators.
• Oversee development and execution of written service plans in line with NYC HRA and NYS DOH contracts (SARA and ESSHI).
• Manage high‑risk resident escalations, crisis interventions, and ensure service quality compliance.
• Audit client files and service plans to verify reassessments and modify care as needed.
• Conduct in-person home visits and support staff with complex assessments and de-escalation.
• Design and deliver staff development workshops and represent JASA at meetings and conferences.
• Ensure timely, audit-ready electronic case records and program statistics.

Skills

Team leadership

Mentoring

Communication

Education

MSW or equivalent Master’s in Social Work

Tools

Microsoft Office

Google Workspace

electronic client management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary: $67,000.00 Annually

Shift Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Work Locations: 34-01 Beach Channel Dr, Far Rockaway, NY 11691, 223 Linden St, Brooklyn NY, & 40Debevoise St, Brooklyn, NY 11206.

Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

Meaningful Supportive Housing Impact: Lead dedicated social service teams ensuring vulnerable older adults remain safely and stably housed through the ESSHI and SARA supportive housing programs.

Clinical Leadership & Mentorship: Guide, supervise, and develop frontline Resident Service Coordinators and emerging social work professionals, including MSW interns.

Contract & Public Health Excellence: Direct service delivery and drive quality compliance under major New York public funding streams, including NYC HRA (SARA) and NYS DOH (ESSHI).

What You’ll Be Doing

The Social Work Supervisor provides essential administrative and clinical leadership for JASA’s Residential Services programs (ESSHI and SARA). Working closely with the Associate Director, you will oversee case management operations, on-site tenant programming, and individualized care coordination to preserve independence and housing stability for older adults.

This position serves as the clinical lead for high-risk tenant escalations, emergency crisis interventions, and ongoing service quality assurance. You will ensure that all case plans, home visits, and resident services comply with social work professional ethics, agency standards, and the regulatory requirements of JASA’s municipal and state contracts.

Key Responsibilities

• Supervision & Team Leadership: Provide reflective clinical supervision, ongoing mentoring, and case consultations to Resident Service Coordinators; assign caseloads, monitor workflow, and supervise MSW interns as applicable.
• Contract & Regulatory Compliance: Oversee the development and execution of comprehensive written service plans in strict adherence to JASA’s NYC HRA contract for SARA and NYS DOH contract for ESSHI.
• High-Risk Case Oversight & Crisis Management: Monitor and track all elevated-risk resident cases; alert the Associate Director to emerging crises and partner with site staff to implement decisive safety and risk-mitigation plans.
• Case Review & Service Reassessment: Audit client files and service plans regularly to verify ongoing need reassessments, evaluate service efficacy, and implement required care modifications.
• Field Support & Home Visits: Conduct in-person client home visits across residential facilities as needed to assist staff with complex assessments and de-escalate crisis situations.
• Training & Professional Development: Design and facilitate staff development workshops, lead unit meetings, and represent JASA at community forums, inter-agency meetings, and housing conferences.
• Documentation & Data Integrity: Ensure timely, audit-ready completion of electronic case records, progress reports, and programmatic statistics in compliance with internal and funder benchmarks.

What You’ll Need

• Education: Master’s Degree in Social Work (MSW) or equivalent Master’s-level degree in Counseling, Gerontology, Psychology, or a related human services field from an accredited college or university required.
• Experience: Minimum of three (3) years of post-Master's level social work experience required; prior supervisory, team leadership, or supportive housing experience strongly preferred.
• Program & Contract Knowledge: Familiarity with supportive housing models, eldercare resources, and government funding standards (NYC HRA, NYS DOH, ESSHI) is a major plus.
• Field Mobility: Ability to travel to clients’ residences and program sites via NYC public transit and independently navigate physical stairs and environmental barriers.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, internet research, and electronic client management systems.
• Communication & Cultural Competence: Excellent written, verbal, and interpersonal communication skills; an understanding and appreciation of how race, religion, ethnicity, gender, sexual orientation, and personal values impact service delivery to vulnerable older adults.

Benefits at a Glance

• Health & Wellness: Medical (choice of 3 medical plans), dental, and vision coverage at low cost, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Professional Development: Opportunities for clinical supervision, continuing education support (CEUs), and leadership advancement.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.