Resident Service Coordinator- Residential Services

Jewish Association For Services For The Aged; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

403(b) plan with Roth option

Four weeks of vacation

Flexible hybrid work environment

Professional development opportunities

Job summary

Jewish Association For Services For The Aged (JASA) is seeking a Resident Service Coordinator to support senior tenants in Brooklyn. You will manage a caseload focused on housing retention, emotional well‑being, and social integration under the supervision of the Supervisor of Residential Services.

Qualifications include a Bachelor’s degree (BSW preferred) and at least one year of relevant experience, with proficiency in Microsoft Office and exposure to electronic case record systems.

Qualifications

• Bachelor’s degree (BSW preferred) in a related field.
• Minimum of one year of relevant experience.
• Proficiency in Microsoft Office, Google Drive, and electronic case record systems.

Responsibilities

• Manage a caseload of senior tenants focusing on housing retention and well‑being.
• Provide monthly in‑home assessments of tenants' social and emotional needs.
• Assist formerly unhoused tenants with community transitions and benefits.
• Develop and implement comprehensive case plans including counseling where needed.
• Coordinate referrals to legal aid, primary care, and mental health services.

Skills

Interpersonal skills

Multitasking

Bilingual English/Spanish

Education

Bachelor's degree (BSW preferred)

Tools

Microsoft Office

Google Drive

Electronic case record systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Services Regular Full-Time Staff 223 Linden Street, Brooklyn, NY, US

Resident Service Coordinator at JASA

Shift Schedule: Monday–Friday, 8:00 AM – 4:00 PM

As a Resident Service Coordinator, you will be a vital resource for senior tenants, providing individual case management and dynamic group programming. You will play a critical role in helping formerly unhoused individuals successfully transition back into the community, ensuring they have the support, benefits, and advocacy needed to maintain long-term housing stability.

Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

Meaningful Impact: Directly support formerly unhoused seniors as they regain stability and independence.

Collaborative Environment: Work closely with the Supervisor of Residential Services and interdisciplinary teams.

Professional Growth: Gain experience in clinical assessments, crisis intervention, and community-building within a mission-focused setting.

What You’ll Be Doing

Under the supervision of the Supervisor of Residential Services, you will manage a caseload of senior tenants, focusing on housing retention, emotional well‑being, and social integration.

Key Responsibilities:

Clinical Assessment & Monitoring: Provide monthly in‑home assessments of tenants' social and emotional needs; evaluate functioning, monitor risk, and update case plans accordingly.

Housing Stability & Advocacy: Assist formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.

Case Management: Develop and implement comprehensive case plans, including individual and family counseling to resolve tenancy and personal issues.

Benefit Coordination: Screen for eligibility and assist tenants with applications for appropriate benefits and entitlements.

Community Engagement: Facilitate tenant participation in group meetings and recreational activities to build informal support networks with family, friends, and neighbors.

Referrals & Education: Connect tenants to legal aid, primary care, and mental health services; educate residents on their rights, obligations of tenancy, and service availability.

Risk Mitigation: Consult with supervisors regarding high‑risk tenants or those at risk of eviction; report on common problematic themes or patterns within the tenant community.

What You’ll Need

Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.

Experience: Minimum of one year of relevant experience is required.

Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.

Communication: Excellent interpersonal and multitasking skills; Bilingual English/Spanish is preferred.

Core Values: Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse community.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well‑being and future:

Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.

Retirement Savings: 403(b) plan with Roth option and an employer‑funded pension.

Generous Time Off: Four weeks of vacation , plus holidays, floating holidays, and sick days.

Work Style: Flexible hybrid work environment and ongoing professional development opportunities.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.