Social Work Supervisor III - Child Protective Services

Randolph County (NC); Asheboro (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Randolph County in North Carolina seeks a Social Work Supervisor to lead a dedicated team of social workers delivering child welfare services in accordance with federal, state, and local laws and policies. The role emphasizes strong leadership, staff development, and rigorous adherence to program standards.

The supervisor will coordinate workflows, assign cases, and supervise staff through reviews, coaching, and performance evaluations.

Qualifications

• Master's degree from an accredited school of social work and two years of social work or counseling experience; or a bachelor's degree from an accredited school of social work and three years of social work or counseling experience; or a master's degree in a counseling field and three years of social work or counseling experience; or a four-year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and four years of social work or counseling; or graduation from a four-year college or university and five years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of training and experience.

Responsibilities

• Lead and supervise a staff of social workers conducting child welfare operations.
• Coordinate workflow and assign cases to staff to ensure efficient service delivery.
• Provide technical direction, training, and ongoing supervision to staff.
• Monitor performance, conduct case reviews, and provide input to management on staffing, budgets, and policies.
• Ensure compliance with laws, rules, and agency policies in all activities.
• Foster collaboration with program partners and state program representatives.
• Maintain timely and thorough documentation and real-time case decisions.

Skills

Staff supervision

Leadership

Budgeting

Training

Policy compliance

Performance management

Communication

Education

Master's degree in social work

Bachelor's degree in social work

Master's degree in counseling

Four-year degree in human services with social work courses

Equivalent combination of training and experience

Job description

The primary purpose of this position is to lead a staff of social workers to provide child protective services as outlined in federal, state, and local laws, regulations, rules, and policies.

Work involves the supervision of a staff of social workers that conduct child welfare operations in accordance with the North Carolina Child Welfare Policy and applicable state statutes. Employee assigns cases to subordinates, coordinates workflow operations, and supervises staff through various leadership and management activities including, but not limited to, case review and consultation which requires the provision of substantial and recurring technical direction. Employee is responsible for staff training, resolving problems, ensuring proper and timely initiations, ensuring staff complete thorough assessment with on-going consistent contacts, and ensuring timely and appropriate case decisions with all things documented in real time. Employee provides input to higher-level management on administrative, personnel, and budget issues. The supervisor is responsible for ensuring that applicable laws and policies are adhered to and that competent and ethical services are being provided by the staff. The supervisor is a part of the agency’s management team and participates in goal development, planning, and implementation of activities focused on accomplishing the goals. The supervisor provides leadership, training, coaching and disciplining of personnel.

• Planning: Work involves reviewing program objectives and service delivery needs with staff and formulating specific goals and objectives for the assigned program area. Employee provides input to higher-level management on short-range planning needs for unit and specific program of assignment.
• Organizing and Directing Work: Employee provides leadership by modeling excellence and displaying effective leadership skills that align with agency core values. Employee assigns cases to staff and maintains workload balance. Employee makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact on programmatic goals, objectives and policies. Employee reviews statistical data to evaluate effectiveness and timeliness of work by assigned staff. Employee establishes performance expectations for staff based on current policies, procedures, and program standards. The Social Work Supervisor conducts and participates in meetings with unit staff, program team, established committees, community partners, and state program representatives to communicate, train, inform, solve problems, and promote cooperation with other units, agencies, and officials.
• Budgeting: Employee may manage a small unit budget necessary for staff administrative expenditures including, but not limited to approving expenditures from the Child Protective Services fund.
• Training: Employee provides orientation to new employees, on-the-job training for staff, and makes arrangements for staff to receive formal training when required and/or offered.
• Setting Work Standards: The supervisor must clearly outline performance expectations with staff and ensures that county, state, and federal laws, policies, rules, and regulations are followed. Employee explains and implements changes to processes, procedures, tools, programs, and/or policy as necessary.
• Reviewing Work: Employee monitors the work of subordinate staff through measured outcomes, case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.
• Counseling and Disciplining: Employee discusses problems with staff and issues initial oral warnings for disciplinary action.
• Performing Other Personnel Functions: Employee interviews applicants for positions supervised and makes recommendations to higher level management on hiring decisions. Employee provides input on discussions concerning promotions and salary adjustments for individuals supervised. Employee establishes goals for individual staff, prepares subordinates’ performance evaluations, and approves leave requests.

Regular attendance and punctuality are essential. The Social Work Supervisor must be available to ensure critical communications, staff coordination, and work processes are effectively completed and within required timeframes so that the agency remains in compliance with established laws, rules, and policy.

Master's degree from an accredited school of social work and two years of social work or counseling experience; or a bachelor's degree from an accredited school of social work and three years of social work or counseling experience; or a master's degree in a counseling field and three years of social work or counseling experience; or a four-year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and four years of social work or counseling; or graduation from a four-year college or university and five years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of training and experience.