SOCIAL WORK SUPERVISOR II (SA-IH) - 40001384

Durham County; Durham, Northern (NC, KY); Hybrid; USD 66,000 - 89,000; Full time

Job summary

Durham County’s Aging and Adult Services division seeks a dedicated SA-IH Supervisor to lead the Special Assistance In-Home program, ensuring vulnerable adults remain safely at home.

You will supervise social workers and processing staff, ensure Medicaid compliance, coordinate services with families and providers, and guide complex case management in a fast-paced environment.

Qualifications

• Master’s degree in social work with related experience required.
• Experience supervising social workers and processing staff.
• Knowledge of Medicaid SA-IH and aging/adult services guidance.

Responsibilities

• Lead and supervise social workers and processing staff.
• Oversee daily operations, set priorities, monitor quality.
• Guide complex case management and service delivery.
• Maintain compliance with policies and regulations.
• Collaborate with clients, families, medical providers and agencies.

Skills

Social work principles

Assessment

Case management

Community-based services

Vulnerable populations

Education

Master's degree in social work

Bachelor's degree in social work

Master's degree in human services

Bachelor's degree in human services

Equivalent combination of education and experience

Job description

SOCIAL WORK SUPERVISOR II (SA-IH) - 40001384

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

SEPTEMBER 29, 2026

CLOSING DATE:

OCTOBER 13, 2026

HIRING RANGE:

$66,016.00 - $89,083.00

POSITION NUMBER:

40001384

JOB TYPE:

GENERAL DESCRIPTION:

Durham County’s Aging and Adult Services division is seeking a dedicated and experienced professional to serve as the Special Assistance In-Home (SA-IH) Supervisor. This position plays a critical role in supporting elderly, disabled, medically fragile, and vulnerable adults, ensuring they receive the services and resources needed to safely remain in their homes and communities.

The SA-IH Supervisor is responsible for supervising and coordinating the delivery of SA-IH services and related processing functions. This includes direct oversight of professional social workers and administrative staff, ensuring compliance with Medicaid regulations and all applicable federal, state, and local policies. The supervisor provides leadership, guidance, and support for complex and high-risk cases, and fosters collaboration with clients, families, medical providers, and community agencies.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary

Leadership & Supervision:

• Directly supervise, coach, and support social workers and processing staff.
• Oversee daily operations, establish priorities, and monitor productivity and quality.
• Guide staff in resolving complex case management, eligibility, and service delivery issues.
• Conduct performance evaluations and identify professional development needs.

Program Compliance & Quality Assurance:

• Ensure consistent application of policies and procedures.
• Monitor eligibility, documentation, service quality, client budgets, and processing accuracy.
• Identify training needs and provide consultation on complex cases.
• Promote effective collaboration with clients, families, guardians, medical providers, service providers, and community agencies.

Resource Management:

• Ensure appropriate staffing, workflow, and coverage for timely service delivery.
• Identify and utilize resources and funding sources to support clients in safely remaining in their homes and communities.

Community Awareness:

• Foster community awareness and engagement regarding services and resources available to elderly, disabled, and vulnerable adults.
• Build and maintain relationships with community partners and organizations to enhance service delivery and outreach.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Extensive knowledge of social work principles, assessment, case management, and community-based services for elderly, disabled, and vulnerable adults.
• Familiarity with Medicaid, SA-IH, Aging and Adult Services programs, eligibility requirements, and relevant regulations.
• Understanding of community resources and organizations serving vulnerable populations.
• Strong supervisory, organizational, and communication skills.
• Ability to manage multiple priorities, exercise sound judgment, maintain confidentiality, and work effectively with diverse stakeholders.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Master’s degree in social work from an appropriately accredited institution and one year of directly related experience; or a bachelor’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a master’s degree in a human services field from an appropriately accredited institution and two years of directly related experience; or a bachelor’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor’s degree from an appropriately accredited institution and four years of directly related experience; or an equivalent combination of education and experience.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer