Social Work Supervisor - Care Management

Jewish Board; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Jewish Board in New York seeks a Social Work Supervisor for the Care Management program. This onsite role leads the Care Management team, oversees clinical and administrative operations, ensures service delivery and proper billing, and safeguards quality standards across caseloads.

You will supervise staff, conduct weekly meetings, coordinate care for higher risk participants, and collaborate with nursing and peer supports while ensuring compliance with policies and regulations.

Responsibilities

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct quality assurance activities, including CPI, consumer satisfaction surveys, and chart reviews and audits.

Job description

Social Work Supervisor - Care Management

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

Commuter Differential: This role includes a Commuter Differential for individuals working on Staten Island who do not reside on Staten Island.

Position Overview

The Supervisor leads the Care Management team and is responsible for ensuring day to day operation of the program under the supervision of the Director of Care Management. The supervisor is the onsite supervisor for the Care Management program team including Care Coordinators and Case Assistants (Peer Specialists) as well as consulting Nursing and Psychiatric team members. As needed, supervisors are also expected to perform the duties of Care Coordinators including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

Key Essential Functions

Programmatic & Administrative

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Other administrative duties, as assigned.

Clinical

• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.