Social Work Supervisor - Care Management

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Jewish Board of Family and Children's Services is seeking a Supervisor for Care Management to lead the team and ensure day-to-day operations. You will supervise Care Coordinators, Case Assistants, and consulting Nursing/Psychiatric staff on-site, and back up the Director as needed.

The role emphasizes program development, compliance, and quality assurance across administrative and clinical functions within a dynamic, evolving program.

Qualifications

• Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession
• At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience
• Licensure in a related field of practice (LCSW, LMSW, LMHC)
• Experience working in interdisciplinary teams; experience providing case management or care coordination in a medical or behavioral health environment; experience working with the chronically ill

Responsibilities

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including CPI, consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Other administrative duties, as assigned.
• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.
• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting
• Coordinate staff coverage of 24-hour coverage system
• Other duties as assigned.

Skills

Supervisory experience

Communication skills

Interdisciplinary teamwork

Computer proficiency

Education

Masters degree in a related health/social field

Licensure (LCSW, LMSW, LMHC)

Job description

Commuter Differential:

This role includes a Commuter Differential for individuals working on Staten Island who do not reside on Staten Island.

POSITION OVERVIEW:

The Supervisor leads the Care Management team and is responsible for ensuring day to day operation of the program under the supervision of the Director of Care Management. The supervisor is the onsite supervisor for the Care Management program team including Care Coordinators and Case Assistants (Peer Specialists) as well as consulting Nursing and Psychiatric team members. As needed, supervisors are also expected to perform the duties of Care Coordinators including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

KEY ESSENTIAL FUNCTIONS:

Programmatic & Administrative:

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Other administrative duties, as assigned.

Clinical:

• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.

Crisis:

• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting
• Coordinate staff coverage of 24-hour coverage system
• Other duties as assigned.

ADDITIONAL FUNCTIONS MAY INCLUDE:

• Excellent verbal and written communication skills and strong customer service skills
• The ability to maintain statistics using various computer programs.

EDUCATIONAL / TRAINING REQUIRED:

• Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession
• At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience

• Experience working in interdisciplinary teams; experience providing case management or care coordination in a medical or behavioral health environment; experience working with the chronically ill
• Licensure in a related field of practice (LCSW, LMSW, LMHC)

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Fluency in a second language such as Spanish, Russian, or Creole preferred
• One year of supervisory experience preferred

COMPUTER SKILLS REQUIRED:

• Intermediate computer proficiency

VISUAL AND MANUAL DEXTERITY:

• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
• Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.

WORK ENVIRONMENT / PHYSICAL EFFORT:

• The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 30% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
• To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• To perform the essential functions of this job, the candidate is routinely required to sit (70% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (10% of the time).
• Risks/hazards associated with the position are those which may be encountered travelling around New York City.