Social Services Worker (9244)

The Salvation Army; Moundsville (WV); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan Available

Supplemental Insurance Available

Voluntary Life Insurance

Job summary

The Salvation Army in Moundsville, WV is hiring for a part-time Social Services Assistant to support clients with food, lodging, clothing, and financial aid. The role includes interviewing applicants, voucher processing, record-keeping, and coordination with community agencies.

Responsibilities cover client management, pantry operations, and assisting with transportation and housing needs. Strong attention to detail and ability to work with diverse clients are important.

Qualifications

• High school diploma or GED required, plus two years in social/public service.
• Interviews clients to determine eligibility and documents income/expenses.
• Fills out vouchers and maintains client records with accuracy.

Responsibilities

• Greets and interviews clients to determine eligibility for assistance.
• Maintains client records, including income, expenses, and family history.
• Prepares and processes vouchers for food, clothing, and furniture.
• Provides food from pantry and tracks pantry inventory and disbursements.
• Arranges housing, transportation, and financial assistance as needed.
• Liaises with other agencies to coordinate client services.
• Records and reports on services provided and program statistics.

Skills

Client management

Interviewing clients

Cash handling

Record keeping

Public assistance

Lodging/food assistance

Education

High school diploma

GED

Two years in social/public service

Tools

Cash register

Job description

Job Details: Job Location: PMC-Moundsville, WV Corps - Moundsville, WV 26041, Salary Range: $14.75 - $15.25 Hourly, Job Category: Social Services, Work Location: Moundsville Service Unit

Work Schedule: Part-time (up to 28 hours/weekly)

This position is responsible for:

• Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.
• Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customer’s questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

Key Responsibilities:

Client Management (60%)

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
• Records clients disposition and other pertinent information such as: income, expenses, family, and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the social services kitchen, Thrift Store or Distribution Center for assistance.
• Provides clients with food from pantry; receives and stocks items donated for the pantry; and maintains an itemized account of pantry disbursements and inventory.
• Locates and arranges temporary housing for eligible clients. Contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• May serve as Coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures accuracy and completeness.
• Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

Administration 40%)

• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.
• Types and files routine correspondence, documents, lists, reports, etc. on behalf of the supervisor and/or Commanding Officer.
• Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.

Physical Requirements and Working Conditions:

• Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time. Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a cash register.
• Ability to perform routine mathematical computations and count change.
• Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

WHAT ARE WE LOOKING FOR IN YOU:: Education and Experience:

• High school diploma OR
• G.E.D. AND
• Two (2) years of experience working in a social or public service environment with experience assisting the public; OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications:

Valid State Driver's License.

Equal Opportunity Employer: Veterans | Disabled