SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas; Lonoke (AR); On-site; USD 63,000 - 93,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking a Social Services Supervisor/Expert within the Division of Children and Family Services to lead and mentor staff, ensure quality case management, and strengthen practice across programs.

You will oversee compliance with policies, guide strategic planning, and coordinate with agencies to improve outcomes for children and families, with a focus on leadership and stakeholder engagement.

Qualifications

• Four years of work experience in human services or public service.
• At least one year in a supervisory or leadership role.
• Background check and child/adult maltreatment registry check required.

Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis management, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.

Skills

Case management

Crisis intervention

Data management

Trauma-informed care

Leadership

Cultural competency

Inter-agency collaboration

Behavioral health

Job description

Job Duties

The Social Services Supervisor/Expert plays a vital leadership role within the Division of Children and Family Services (DCFS). DCFS is committed to ensuring every child has the opportunity to grow up in a safe, stable, and nurturing environment. Through quality case management, staff development, and support of frontline practice, the Social Services Supervisor/Expert helps promote the safety, permanency, and well-being of Arkansas children and youth. This position is responsible for coaching and supporting child welfare staff, strengthening decision-making and practice skills, and helping ensure quality services and positive outcomes for children and families.

Position Information

• Position Number: 22168875
• County: Lonoke
• Posting End Date: September 14, 2026
• Job Series: Social Services Programs - Career Path
• Classification: Social Services Supervisor/Expert
• Class Code: SSP17P
• Pay Grade: SGS08
• Salary Range: $63,086 - $93,367

Preferred Qualifications

Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

Employer Benefits

Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more.

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups. Lead statewide social services initiatives and high-priority programs. Oversee compliance with federal, state, and agency regulations. Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge And Skills

• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.