SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas; Fayetteville (AR); On-site; USD 63,000 - 93,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services in Arkansas seeks a Social Services Supervisor/Expert to oversee statewide programs, ensuring compliance with state and federal policies and guiding staff in case management and service delivery.

You will lead policy development, program evaluation, and inter-agency collaboration, with four years in human services (including supervisory experience) and a background check required.

Qualifications

• Minimum four years in human services or public service, including one year in supervision.
• Background check and child/adult maltreatment registry check required.
• Promotion to higher classification is at department discretion based on skills and performance.

Responsibilities

• Oversee social service programs and ensure compliance with laws and policies.
• Supervise, mentor, and evaluate staff in social services.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide crisis intervention and case management expertise.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee regulatory compliance at federal, state, and agency levels.
• Provide technical leadership in crisis management and inter-agency collaboration.

Skills

Case management

Crisis intervention

Regulatory knowledge

Data management

Trauma-informed care

Behavioral health

Leadership

Job description

Position Information

• Position Number: 22110675
• County: Washington
• Posting End Date: September 14, 2026
• Job Series: Social Services Programs - Career Path
• Classification: Social Services Supervisor/Expert
• Class Code: SSP17P
• Pay Grade: SGS08
• Salary Range: $63,086 - $93,367

Preferred Qualifications

Preferred Qualifications: Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

• The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge And Skills

• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

Required to have a background check and child/adult maltreatment registry check.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Benefits

• Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more.

At DHS, we take care of our employees so you can help care for others.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.