Social Services - Social Services Coordinator

Active Day; Lowell (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Active Day is seeking a Social Services Coordinator to plan, organize, develop and deliver social services for our members and their families. The role includes case management, care planning with the clinical team, and ensuring HIPAA compliance and regulatory adherence.

The successful applicant will have MA Social Work licensure and at least one year of health‑care social work experience, preferably with seniors or adults with disabilities, and strong collaboration and communication skills.

Qualifications

• Must be licensed as a Social Worker in Massachusetts.
• Minimum one year of social work experience in health care, preferably with seniors or disabled adults.
• Knowledge of state and federal regulations and strong collaboration with care teams.

Responsibilities

• Provide case management and coordinate internal and external services for members and families.
• Work with Nurse Manager and clinical team to develop and implement care plans.
• Participate in Safety and Quality Committees and schedule Member Council meetings and caregiver groups.
• Evaluate admission suitability and assist referrals when needed.
• Assist members with financial resources exploration and provide necessary paperwork.

Skills

Collaboration

Communication

Organizational skills

Time management

Team player

Customer service

Education

Licensed Social Worker (MA)

Tools

Microsoft Office

HIPAA compliance

Job description

Job Summary

The Social Services Coordinator is responsible to plan, organize, develop and deliver all required social services to meet the needs of our members and their families/caregivers. The Social Services Coordinator will be responsible for all Social Service Assessments and Summaries as well as provide case management services to address the psychosocial and socio-economic needs of members and their families or caregivers. The Social Services Coordinator communicates regularly with the Center Director and clinical team to ensure members receive the most comprehensive and quality of care possible and that all care is conducted within HIPAA regulations and in accordance with all state required laws and regulations.

Qualifications

1. Must be licensed or certified by MA Board of Registration of Social Workers
2. Minimum one (1) year social work experience in a health care facility, preferably working with seniors and/or adults with disabilities strongly preferred.
3. Knowledge of applicable state and federal environmental and OSHA regulations
4. Extremely strong collaborate skills across all levels of staff
5. Excellent verbal and written communication skills
6. Excellent interpersonal and customer service skills
7. Excellent organizational skills and attention to detail.
8. Excellent time management skills with a proven ability to meet deadlines.
9. Thrives in a collaborative and team environment
10. Good Computer skills
11. Ability to step in and help the team as needed to support our members.

Job Responsibilities

1. Provides case management to coordinate with internal and external ancillary services for members and families.
2. Coordinates with Nurse Manager and/or members of the clinical team in the development and implementation of member plans of care.
3. Participates on Safety and Quality Assurance Committees and establishes and schedules Member Council meetings, Caregiver Support Groups. Participates in Care Plan for Interdisciplinary Team and records clinical notes as required.
4. Evaluates members referred to the Center to determine appropriateness for admission. Assists with referrals to other agencies when a member is not appropriate or becomes inappropriate to participate as a member at the Center.
5. May explore and evaluate financial situations and assist members in using appropriate resources.
6. Ensures compliance with all company policies and procedures and applicable regulatory authorities (ie: State Department of Health and Senior Services, state and federal environmental agencies, OSHA, USDA) and prepares paperwork as required.
7. Maintains formal written communication with members and families and facilitates counseling through support groups and one-on-one sessions.
8. Maintains accurate files and records of member and social services information. Provides billing, transportation and member referral information as needed.
9. Participates in community outreach programs, including communication with other health and social service providers and inquiries from prospective members. Participates in Center marketing activities.
10. Provides active assistance with members as needed (ie: hygiene, meals, ambulation, arrivals and departures, and social activities).
11. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to
    include other duties or responsibilities that management may deem necessary from time to time