Social Services Program Supervisor

Louisville Metro Government; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

Louisville Metro Government is seeking a Social Services Program Supervisor to evaluate programs, supervise staff, and coordinate operations. The role requires independent work under limited supervision with periodic reporting.

You will partner with community agencies, manage case plans, ensure compliance, and improve service delivery through data and process improvements. Public-facing duties and on-call responsibilities are common.

Qualifications

• Bachelor’s degree in Counseling, Social or Human Services or related discipline.
• Three (3) years of social work, social, youth or community service, quality assurance, or program development and evaluation experience.
• Must be vaccinated for hepatitis B, provide evidence of immunity, or sign a declination form within ten days of initial assignment.
• Must be on 24-hour on-call status.
• Must provide own transportation and possess a valid state driver’s license.

Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Assists in budget preparation and monitors and controls expenditures.
• Represents the department to the public to coordinate, explain and discuss programs and services.
• Plans, directs and supervises the activities and operations of a component of a social service program for individuals, youth and families.
• Assigns projects and case investigations, reviews case plans to ensure compliance with procedures and to ensure achievement of program objectives.
• Evaluates and recommends modifications in program procedures and operations to improve services, effectiveness and efficiency.
• Coordinates programs and activities with social service and medical agencies.
• Provides technical assistance and instruction concerning crisis intervention, case management, social assessments, available community resources, report writing, clinical and investigative methods and techniques and procedures.
• Participates in training, staff development, and quality assurance activities.
• Conducts meetings to discuss issues, problems or concerns regarding client cases.
• Visits clients in their home, and resolves problems and disputes between clients, family, and staff.

Education

Bachelor’s Degree in Counseling, Social or Human Services or related discipline

Job description

Louisville Metro Government is seeking a Social Services Program Supervisor to evaluate programs, supervise staff, and coordinate operations. The role requires independent work under limited supervision with periodic reporting.

You will partner with community agencies, manage case plans, ensure compliance, and improve service delivery through data and process improvements. Public-facing duties and on-call responsibilities are common.