Social Services Supervisor

Louisville Metro Government; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

Louisville Metro Government is seeking a Social Services Program Supervisor to evaluate programs, supervise staff, and coordinate operations. The role requires independent work under limited supervision with periodic reporting.

You will partner with community agencies, manage case plans, ensure compliance, and improve service delivery through data and process improvements. Public-facing duties and on-call responsibilities are common.

Qualifications

• Bachelor’s degree in Counseling, Social or Human Services or related discipline.
• Three (3) years of social work, social, youth or community service, quality assurance, or program development and evaluation experience.
• Must be vaccinated for hepatitis B, provide evidence of immunity, or sign a declination form within ten days of initial assignment.
• Must be on 24-hour on-call status.
• Must provide own transportation and possess a valid state driver’s license.

Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Assists in budget preparation and monitors and controls expenditures.
• Represents the department to the public to coordinate, explain and discuss programs and services.
• Plans, directs and supervises the activities and operations of a component of a social service program for individuals, youth and families.
• Assigns projects and case investigations, reviews case plans to ensure compliance with procedures and to ensure achievement of program objectives.
• Evaluates and recommends modifications in program procedures and operations to improve services, effectiveness and efficiency.
• Coordinates programs and activities with social service and medical agencies.
• Provides technical assistance and instruction concerning crisis intervention, case management, social assessments, available community resources, report writing, clinical and investigative methods and techniques and procedures.
• Participates in training, staff development, and quality assurance activities.
• Conducts meetings to discuss issues, problems or concerns regarding client cases.
• Visits clients in their home, and resolves problems and disputes between clients, family, and staff.

Education

Bachelor’s Degree in Counseling, Social or Human Services or related discipline

Job description

Summary Objective

The purpose of this position is to evaluate programs, procedures, and recommends modifications. Supervise and coordinate social service program operations. This class works independently, under limited supervision, reporting major activities through periodic meetings.

ESSENTIAL FUNCTIONS

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Assists in budget preparation and monitors and controls expenditures.
• Represents the department to the public to coordinate, explain and discuss programs and services.
• Researches and compiles information, prepares correspondence and reports, and completes special projects.
• Plans, directs and supervises the activities and operations of a component of a social service program for individuals, youth and families.
• Assigns projects and case investigations, reviews case plans to ensure compliance with procedures and to ensure achievement of program objectives.
• Evaluates and recommends modifications in program procedures and operations to improve services, effectiveness and efficiency.
• Coordinates programs and activities with social service and medical agencies.
• Provides technical assistance and instruction concerning crisis intervention, case management, social assessments, available community resources, report writing, clinical and investigative methods and techniques and procedures.
• Participates in training, staff development, and quality assurance activities.
• Conducts meetings to discuss issues, problems or concerns regarding client cases.
• Visits clients in their home, and resolves problems and disputes between clients, family, and staff.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Counseling, Social or Human Services or related discipline.
• Three (3) years of social work; social, youth or community service; quality assurance, or program development and evaluation experience or an equivalent combination of education, training and experience.

OTHER MINIMUM REQUIREMENTS

• Must be vaccinated for hepatitis B, have provided evidence of immunity, or have signed a declination form within ten days of initial assignment.
• Must be on 24-hour call.
• Must provide one's own source of transportation.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.