Social Services Program Manager

Beacon Hill; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Beacon Hill is seeking a Program Manager - Case Management to lead a team delivering housing stabilization and supportive services to individuals and families transitioning to stable housing. The role emphasizes person-centered, trauma-informed, and evidence-based practices, with oversight of program operations and staff development.

The position requires a Bachelor's degree in a related field, at least 3 years of supervisory experience, and 5 years in housing or social services.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or related field required.
• Minimum of 3 years of supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals experiencing housing instability or related social service needs.

Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services.
• Provide ongoing coaching, training, performance support, and regular supervision to support staff development.
• Ensure services are delivered using person-centered, trauma-informed, and evidence-based practices.
• Monitor program operations, documentation, and service quality for alignment with funding requirements.
• Develop and improve workflows, processes, and systems to strengthen service effectiveness and client outcomes.
• Review client service plans, case documentation, and program metrics to support quality outcomes.
• Collaborate with internal teams and external community partners to strengthen service coordination and access to resources.
• Assist with program implementation, policy adherence, and operational planning.

Skills

Staff leadership

Supervisory experience

Housing stability

Behavioral health knowledge

Motivational interviewing

Trauma-informed care

Harm reduction

Housing-focused interventions

Education

Bachelor's degree in Human Services or related field

Job description

Organization Type: Community-Based Human Services Organization

Schedule: Full-Time | Monday-Friday

Salary: Approximately $65,000-$70,000 annually with $5000 sign on bonus

Position Overview

We are seeking a Program Manager - Case Management to lead a team of case management professionals providing housing stabilization and supportive services to individuals and families transitioning to stable housing. This role combines team leadership, program oversight, staff development, and continuous improvement, with a strong focus on person-centered, trauma-informed, and evidence-based services.

Key Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services.
• Provide ongoing coaching, training, performance support, and regular supervision to support staff development.
• Ensure services are delivered using person-centered, trauma-informed, and evidence-based practices.
• Monitor program operations, documentation, and service quality for alignment with organizational and funding requirements.
• Develop and improve workflows, processes, and systems to strengthen service effectiveness and client outcomes.
• Review client service plans, case documentation, and program metrics to support quality outcomes and continuous improvement.
• Collaborate with internal teams and external community partners to strengthen service coordination and access to resources.
• Assist with program implementation, policy adherence, and operational planning.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field required.
• Minimum of 3 years of supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals experiencing housing instability, behavioral health challenges, substance use concerns, or other complex social service needs.
• Knowledge of evidence-based and person-centered service models, including:
  • Harm reduction
  • Motivational interviewing
  • Trauma-informed practices
  • Housing-focused interventions

Schedule & Work Environment

• Full-time, Monday through Friday
• Standard business hours
• Primarily office-based, with regular travel throughout the local service area and occasional visits to additional program locations.
• Salary Range: Approximately $65,000-$70,000 annually

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

• medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you! Beacon Hill. Employing the Future