Social Services Program Coordinator (8870)

The Salvation Army; Pittsboro (NC); On-site; USD 29,000 - 33,000; Full time

Job summary

The Salvation Army in Pittsboro, NC is seeking a full-time Social Services Program Supervisor to oversee day-to-day operations of multiple programs, including family services, outreach, and emergency management. This position supervises staff, ensures policy compliance, and prepares essential reports.

Responsibilities include client eligibility determinations, maintaining client records, budgeting, and coordinating life-skills training.

Qualifications

• Bachelor's degree from an accredited college or university in Social Work or a related field
• Four years progressively responsible experience performing social services work with at least one year in a supervisory capacity
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Plans, schedules, assigns, and supervises the work of program personnel; trains and instructs employees; monitors work for accuracy and compliance; conducts performance evaluations and salary/hiring/firing recommendations.
• Interviews clients to determine eligibility for assistance based on program guidelines; records disposition and pertinent information; assists clients in completing applications; handles documentation.
• Prepares and files client records timely; ensures accuracy and confidentiality; maintains active/inactive status.
• Compiles and maintains statistical records and monthly reports; ensures accuracy and completeness.
• Reviews FEMA cases for accuracy and compliance with policies and regulations.
• Plans and facilitates life management classes; coordinates speakers and workshops as needed.
• Plans, administers, and monitors the program budget; tracks expenditures and incoming funds.

Education

Bachelor's degree in Social Work or related field

Four years progressively responsible social services experience with at least one year in supervisory capacity

Job description

Job Details: Job Location: NSC-Chatham County Service Unit - PITTSBORO, NC 27312, Position Type: Full Time Regular, Salary Range: $21.00 - $24.00 Hourly, Job Category: Social Services, Location: Chatham County Service Unit - Siler City, NC

Position Type: Regular Full Time

About this opportunity:

Supervises, coordinates, and monitors day-to-day operations of assigned social service programs such as family services, outreach, summer camps, Christmas Programs, federal emergency management, etc.; supervises and participates in casework performed by program staff ensuring compliance with program policies and procedures; prepares statistical reports and administers the program budget.

Key Responsibilities

• Plans, schedules, assigns, and supervises the work of program personnel; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with program policies and procedures; conducts performance evaluations and provides salary and hiring/firing recommendations.
• Supervises and assists in interviewing clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
• Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Reviews all Federal Emergency Management Act (FEMA) cases ensuring all paperwork is accurate and complete; ensures compliance with program policies and procedures as well as local, state, and federal rules and regulations.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Plans, prepares, and administers the program budget; reviews, monitors and approves expenditures to ensure compliance with budget constraints; monitors incoming funds to ensure compliance with budget projections.

Qualifications: What we are looking for in you:

• Education and Experience:
• Bachelor's degree from an accredited college or university in Social Work or a related field,
• OR
• Four years progressively responsible experience performing social services work with at least one year in a supervisory capacity,
• OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like

Knowledge of practices and principles social service program administration.

Knowledge of the principals and practices of bookkeeping and budget administration.

Ability to lead, motivate, and evaluate the work of staff performing same or similar work.

Ability to develop, implement, and enforce program policies and procedures.

Ability to interview clients in order to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.