Business Support Analyst 2

Georgia Department of Revenue; Atlanta (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work schedule

Training opportunities

Retirement plan

Job summary

Georgia Department of Human Services (DHS) in Atlanta, GA, is seeking a Business Support Analyst 2 to provide administrative and technical support for trainers, instructional designers, and managers. You will partner with internal teams and vendors to address business issues and ensure efficient procurement and contract processes.

The role emphasizes data accuracy, LMS administration, and timely communication while supporting audits and compliance.

Qualifications

• Associate degree in business or related field and two (2) years of experience related to area of assignment.
• One (1) year of experience required at the lower level Business Support Analyst 1 (GSP130).
• An equivalent combination of knowledge, education, job or intern experience, training, or certifications may be substituted year-over-year.

Responsibilities

• Generates, analyzes, and distributes LMS reports to track learner progress, course completions and participation rates.
• Creates and updates user accounts in the learning management systems; tracks and maintains user account records.
• Administers and manages contracts throughout their lifecycle to ensure compliance with organizational policies; coordinates with internal stakeholders and external vendors.
• Creates, submits, and manages requisitions for goods and services, ensuring accuracy and compliance with procurement policies.
• Monitors and manages designated email inboxes, ensuring timely review, prioritization, and response to inquiries.
• Processes and manages supply orders to ensure availability of materials and resources needed for departmental operations and training activities.

Skills

Customer service

LMS navigation

Excel

Word

Data reporting

Education

Associate degree in business or related field

Tools

LMS

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Business Support Analyst 2

Agency:

Department of Human Services

Job Requisition ID:

JR0000003490

Shift:

Day (United States of America)

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

What we offer.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of Business Support Analyst 2. This position is located in Atlanta, Fulton County, Georgia.

Job Description:

Under general supervision and reporting directly to the Deputy Director of Organizational Training and Professional Development, this position provides administrative and technical support to a team of trainers, instructional designers and their managers. Partners with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgment. Administers and provides high level support for various projects contracts, implementation of procedures, and/or any specialized functions. Assists with providing task guidance of team members. Processes requisitions and payments.

Role and Responsibilities:

• Generates, analyzes, and distributes LMS reports to track learner progress, course completions and participation rates to ensure data accuracy and relevance for stakeholders; develops and schedules recurring and ad hoc LMS reports to meet the information needs of leadership, auditors, and compliance teams.
• Creates and updates user accounts in the learning management systems; tracks and maintains user account records and monitoring enrollment activity.
• Administers and manages contracts throughout their lifecycle to ensure compliance with organizational policies; coordinates with internal stakeholders and external vendors to mediate contract-related issues; maintains organized contract files and reporting systems to support audits, performance reviews, and decision-making processes.
• Creates, submits, and manages requisitions for goods and services, ensuring accuracy, completeness, and compliance with organizational procurement policies; tracks and monitors status from initiation through purchase order issuance, resolving discrepancies and delays as needed; coordinates with internal stakeholders and purchasing teams to ensure timely processing.
• Monitors and manages designated email inboxes, ensuring timely review, prioritization, and response to incoming messages in accordance with service standards; routes inquiries to appropriate team members, tracking follow-up actions to ensure resolution; maintains professional, accurate, and customer-focused communication in all email interactions; and, implements and follows communication protocols to ensure consistent handling of inquiries, requests, and escalations.
• Processes and manages supply orders to ensure the availability of materials, equipment, and resources needed for departmental operations and training activities; coordinates with vendors and internal stakeholders to confirm order accuracy, delivery schedules, and quality of goods received.

Minimum Qualifications:

• Associate degree in business or related field from an accredited college OR university AND two (2) years of experience related to area of assignment;

OR

• One (1) year of experience required at the lower level Business Support Analyst 1 (GSP130).

–Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Preferred Skills/Qualifications : Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Track record of providing quality superior customer service.
• Intermediate to advanced LMS navigation and administration.
• Intermediate to advanced Microsoft Excel and Word proficiency.
• Experience managing and reporting complex data.

Additional Information:

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.