Social Services Information & Referral Navigator

Dupage County; Wheaton (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Pension

Deferred compensation

Tuition reimbursement

Pre-paid legal

Credit union

Paid holidays

Paid vacation

Sick time

Job summary

DuPage County’s Department of Community Services invites applications for an Information & Referral Specialist. The role supports the department’s call center, gathering and evaluating data to determine referrals and services for clients.

Training includes obtaining Inform USA certification, with a grant-funded position tied to program needs. Benefits include medical, dental and vision insurance, flexible spending accounts, life insurance, pension, tuition reimbursement, and paid time off for

Qualifications

• Completion of an Associate’s Degree.
• Two years of experience in call center, customer service, crisis intervention, information and referral or social services role.
• Must obtain Inform USA (AIRS) Certification, timeframe dependent on education level and prior Information & Referral experience

Responsibilities

• Assists individuals in focusing on particular needs, and with identifying problems.
• Screens clients by phone or in person for eligibility for programs or services offered and completes calls.
• Completes assessments with call-in and walk-in clients by gathering demographic, income, assets and needs information.
• Enters demographics and assessment information into the multiple databases.
• Assists clients with the completion of applications, applying for assistance, setting appointments or finding appropriate referrals.
• Provides advocacy and short-term crisis intervention for persons in extreme states of stress and refers them to appropriate resources.
• Mails, texts or emails resource information and follows up with individuals and/or referral agency to assure client needs are met.
• Provides counseling on health insurance options.
• Compiles data on calls, follow-up calls, source of referrals and tabulates required reports for supervisor review.
• Prepares and presents public information material, educational workshops and represents the unit with service providers
• Attend meetings and programs related to relevant social service programs the County supports
• Performs community outreach in the form of public speaking and conducting educational workshops

Skills

Call center experience

Customer service

Crisis intervention

Information & Referral

Social services

Education

Associate’s Degree

Inform USA (AIRS) Certification

Job description

DuPage County’s Department of Community Services invites applications for an Information & Referral Specialist. The role supports the department’s call center, gathering and evaluating data to determine referrals and services for clients.

Training includes obtaining Inform USA certification, with a grant-funded position tied to program needs. Benefits include medical, dental and vision insurance, flexible spending accounts, life insurance, pension, tuition reimbursement, and paid time off for