Social Services Designee

Ohio Living; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Ohio Living is seeking a Social Services Designee to plan, organize, implement and evaluate social services for residents and patients within our life plan community. You will counsel residents, coordinate care transitions, assist with insurance concerns, and collaborate with healthcare teams to ensure emotional and psycho-social needs are met.

This role emphasizes advocacy, liaising with community resources, and EMR documentation.

Qualifications

• High school diploma or equivalent required.
• Associate degree in a related field preferred.
• If acting as CHW, Ohio Board of Nursing Certified Community Health Worker training or willingness to complete within a reasonable timeframe.
• Two years experience in a health care and/or human services environment required; patient advocacy experience preferred.

Responsibilities

• Complete a social history on every resident/patient upon admission and discuss plans with supervisor.
• Completes forms and reports, including MDS and care plans in the EMR system.
• Ensures progress notes and plans of care are descriptive of services provided and responses.
• Maintains confidentiality of resident/patient information and assists with insurance concerns.
• Coordinates social services activities with other departments to ensure daily programming runs smoothly.
• Attends meetings and contributes to quality/compliance reporting and other duties as assigned.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care. The Social Services Designee assists with the planning, organizing, implementing, and evaluating social services for residents and patients within the life plan community in accordance with company standards and federal, state, and local standards, guidelines, and regulations to ensure that the emotional and psycho-social needs of the residents and patients are met serving as a link between the underserved communities and existing community resources and health care providers.

Essential Activities and Tasks

Operations Management - 50%

• May complete admission contract and discuss insurance coverage with the resident/patient and orient them to the campus.
• Interviews resident/patient for social service planning while following the schedule of the MDS.
• Provides residents/patients and families information about and referrals to appropriate agencies and other financial and program assistance as necessary.
• Counsels residents/patients regarding plans for meeting needs and motivates to maximize inner capacities and environmental resources to improve social function, wellness and health, and prevent avoidable re-hospitalizations.
• Assists in scheduling of assessments and care plans to be presented and discussed.
• Participates in discharge planning and coordinating resident/patient level of care changes and manages care transitions communicating vital information for reconnection to community resource agencies and which healthcare teams as needed.
• Completes advanced directive information with residents/patients as needed.
• Conducts ongoing counseling, social work intervention, and follow up as needed.
• Coordinates social services activities with other departments and/or consultants to ensure that daily programming can be performed without interruption.

Care Management and Service Delivery - 30%

• Listens and responds to the needs of residents, patients and staff members.
• Reviews and responds to complaints and grievances from residents, patients and staff members regarding all areas of responsibility.
• Advocates on behalf of the rights of all residents and patients.
• Assists with resident and patient investigations regarding complaints, incidences, and missing items.
• Works with residents, patients and staff to resolve issues or acts as a mediator.
• Provides timely and clear information to others.

Quality and Compliance Management, Administration, and Reporting - 20%

• Completes a social history on every resident/patient upon admission and reviews with supervisor.
• Completes necessary forms and reports, including MDS and care plans in the electronic medical records (EMR) system.
• Ensures that all progress notes and plans of care are informative and descriptive of the services provided and of the resident/patient responses.
• Maintains the confidentiality of resident and patient information.
• Assists residents/patients and families with insurance concerns.
• Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.
• Attends all-employee and departmental meetings and in-service training as scheduled or as directed.
• All other duties as assigned.

Qualifications Education

High school diploma or equivalent required. Associate degree in a related field preferred. If serving in the capacity of Community Health Worker, must have successfully completed the Ohio Board of Nursing Certified Community Health Worker training or be willing to complete within a reasonable timeframe.

Experience

Two years experience in a health care and/or human services environment required. Experience in patient advocacy preferred. Experience in a long-term care, hospital, or other related healthcare setting preferred. Knowledge of community resources preferred. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

Sitting - Up to 8 hours/day Standing - Up to 8 hours/day Walking - Up to 4 hours/day Lifting, pushing, pulling, and moving equipment, supplies, etc. - Up to 25 pounds Work weekends, evenings, and holidays - As needed for coverage On-call availability - 24/7 for emergencies Subject to residents/patients with various disease processes - Occasional May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day Risk Category for Exposure to Bloodborne Diseases - II Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.