Receptionist

Ohio Living; Willoughby (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

Ohio Living is seeking an administrative professional to support Operations and Administration across a Life Plan community in Ohio. This role handles front-desk duties, greeting visitors, and directing calls while maintaining essential logs and coordinating daily tasks to ensure smooth operations.

The role requires a high school diploma, 6 months of clerical experience, and proficiency with Windows and Microsoft Office. Some evenings, weekends, and holidays may be required as scheduled.

Qualifications

• High school diploma or equivalent required.
• Six months experience in an administrative/clerical role.
• Experience with a multi-line telephone system required.
• Typing a minimum of 50 words per minute.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the Internet.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and staff.
• Greets visitors, verifies entry, and maintains sign-in log.
• Updates resident directory, emergency contacts, and department extensions daily.
• Receives, sorts, and distributes mail; updates mail/file lists as needed.
• Completes Daily Huddle information and Channel 2 broadcast details when applicable.
• Manages gift shop inventory and cash flow, if applicable.
• Schedules the chapel and sets up rooms as needed.
• Maintains business office files and related records.
• Sells lunch tickets and coordinates guest visits with Culinary and Nutritional Services.
• Inputs beauty shop charges and tracks garage space rentals.
• Dispatches security when needed; handles other duties as assigned.

Skills

Multiline telephone system

Typing 50 wpm

Windows

Microsoft Office (Word, Excel, PowerPt

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office Suite

Internet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Schedule: Monday 4pm-8pm & Saturday and Sunday 2pm-8pm Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

Essential Activities and Tasks

Operations Management - 50%

Answers the multi-line telephone system and directs calls to proper departments and/or staff. Monitors main entrance, greets visitors, verifies who is entering the building, maintains the sign-in log for visitors, volunteers, and vendors, and then directs them to the appropriate staff member, department, office, or resident room. Calmly handles all emergencies with resident alert alarms, fire alarms, etc. Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis. Receives, sorts, and distributes mail as directed. Updates resident mail card file/list for forwarding purposes.

Customer Relations and Service Delivery - 30%

Interfaces directly with the public greeting and directing visitors in a pleasant and professional manner. Listens and responds to the needs of residents and staff members.

Administration and Reporting - 20%

Assists with administrative duties as directed, including typing, filing, copying, etc. Completes the Daily Huddle information for the location. Completes the Channel 2 broadcast information, if applicable. Completes the gift shop inventory and cash flow, if applicable. Schedules the chapel and sets up the room as needed, if applicable. Maintains files of the business office, if applicable. Sells lunch tickets coordinating additional guests with the Culinary and Nutritional Services Department, if applicable. Inputs beauty shop charges, if applicable. Tracks garage space rental, if applicable. Dispatches security, if needed and applicable. All other duties as assigned.

Qualifications

Education

High school diploma or equivalent required.

Experience

Six months experience in an administrative/clerical position required. Experience with a multi-line telephone system required. Must be able to type a minimum of 50 words per minute. Knowledge of office machines, equipment, and procedures required. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

Sitting - Up to 8 hours/day Standing - Up to 2 hours/day Walking - Up to 2 hours/day Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 pounds Work weekends, evenings, and holidays - Required as scheduled Subject to residents/patients with various disease processes - Occasional Risk Category for Exposure to Bloodborne Diseases - III

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.