Administrator

Ohio Living; Columbus (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

Ohio Living is seeking an experienced health services administrator to oversee operations for our home health and hospice programs in Columbus, OH. You will lead daily operations, manage clinical staff, ensure regulatory compliance, and align services with the organization's mission.

You will drive financial performance, maintain quality standards, oversee patient records and surveys, and cultivate relationships with patients, families, and community partners while performing leadership in

Qualifications

• RN license in Ohio required.
• BSN required; Master’s degree preferred.
• Five years healthcare experience with two years in admin/Medicare-certified home health/hospice management.
• Experience with diagnosis coding and payer requirements preferred.
• Proficiency with EMR and Windows/Microsoft Office.

Responsibilities

• Oversee daily operations to ensure regulatory compliance and readiness for surveys.
• Supervise clinical staff and promote a positive, compliant work environment.
• Assist in budget development and manage supplies and billing processes.
• Oversee patient records, quality metrics, and survey processes.
• Maintain relationships with patients, families, and community partners.

Skills

RN license

EMR proficiency

Medicare knowledge

Healthcare administration

MS Office

Education

Bachelor of Science in Nursing

Master’s degree preferred

Tools

Homecare Homebase

EMR software

Microsoft Office

Job description

Essential Activities and Tasks

Operations Management - 30% Manages daily operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties. Maintains a state of readiness for survey by regulatory bodies. Review diagnosis coding and plans of care orders for all home health and hospice patients in accordance with Medicare regulations. Provides direction, management and leadership in order to achieve the organization's philosophy, mission and strategy while effectively growing the organization and ensuring financial strength, high utilization and operating efficiency. Ensures all equipment, systems and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all OL programs. Maintains effective and ongoing communication with life plan community staff and palliative medicine. Delegates staff to facilitate positive working relationships in continuum of care management and aging in place meetings, and other leadership meetings that are deemed appropriate. Manages the local component of integrated electronic medical record and ensures that office and clinical staff are well trained and use the system productively and accurately according to policies and procedures. Must be available during operating hours or designates another capable staff member if unavailable.

People Management and Development - 30% Supervises the clinical staff for the home health and hospice agency. Fosters a positive work environment that attracts, retains, and motivates employees. Interviews and selects qualified individuals and orients new direct reports. Defines, establishes, and promotes employee qualifications and performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance. Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth. Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention. Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff. Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant. Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Financial Management - 15% Assists in the development of the annual operation budget, administers programs within budgeted dollars and staff hours. Maintains appropriate level of supplies for the efficient operation of the departments. Ensures supplies are being billed correctly. Oversees financial indicators on a weekly / monthly basis to ensure that annual budget and other financial targets are met. Meets or exceeds profit and loss, cash, and accounts receivable targets for home health and hospice. Monitors and manages home health and hospice revenue and collections cycle. Ensures accuracy in documentation and coding. Oversees the implementation and continuing compliance with policies, procedures and payer regulations that facilitate accurate and timely documentation and billing reimbursement.

Quality, Compliance, and Risk Management - 15% Oversees the maintenance of complete and accurate patient records required by law. Keeps informed on licensure, certification and reimbursement issues in order to anticipate/implement necessary changes in the OL's practices and to maximize the OL’s position on those issues. Monitors and manages the provision of clinical services through analysis and action related to utilization statistics, quality outcome measures, Clinical Record Review and other reports. Oversees all survey processes, mock surveys, and compliance audits. Ensures that the confidentiality/rights of all patients and their care information are maintained.

Customer and Community Relations - 10% Maintains open and trust-building relationships with patients and family members, responding professionally and promptly to any requests or concerns. Reviews patient concerns/complaints and maintains written record of action taken. Cultivate positive relationships with community, civic and/or aging service organizations, churches, centers of higher education, government and other key constituents Collaborates with marketing staff to meet budgeted volume goals, including supporting the development of new referral sources. All other duties as assigned.

Qualifications

Education Bachelor of Science in Nursing or related field required. Current unencumbered license in the state of Ohio to practice as a Registered Nurse (RN) required. Master’s degree preferred.

Experience

Five years experience as a healthcare professional with at least two year experience in a health-related administrative or Medicare-certified home health and/or hospice management position required. Experience with diagnosis coding preferred. Homecare Homebase experience preferred. Knowledge of Medicare and third-party payer requirements required. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

Proficiency with electronic medical records (EMR) required.

Must be able to read, write, speak, and understand the English language. Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

Sitting - Up to 8 hours/day Standing - Up to 4 hours/day Walking - Up to 4 hours/day Lifting, transferring, pushing and/or pulling residents/patients and/or equipment/supplies - Up to 25 pounds Driving - Up to 6 hours/day Travel % / Overnight Travel - Minimal Work weekends, evenings, and holidays - As needed for coverage On-call availability - 24/7 for emergencies Subject to residents/patients/patients with various disease processes - Occasional Risk Category for Exposure to Bloodborne Diseases - III

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.