Social Services Caseworker I/II - Eligibility & Benefits

Gaston County Government; North Carolina; On-site; USD 23,000 - 28,000; Full time

Job summary

Gaston Social Services, part of Gaston County Government, is hiring for ESC I and ESC II positions. These roles support eligibility determinations, interview applicants for social service assistance, and process financial benefits according to federal, state, and county guidelines.

Candidates must have a high school diploma, three years of clerical public-facing experience, and NC Fast Core Certification with Level 1 Core Trainings within 90 days of hire.

Qualifications

• High school graduate.
• Three years of clerical work with public contact.
• NC FAST Core Certification and Level 1 Core Trainings within 90 days of employment.

Responsibilities

• Completes initial policy and procedure training in an eligibility program that includes classroom learning, online/remote learning, and peer shadowing.
• Interviews applicants for social service assistance, records information on required forms; makes computations to determine appropriate financial assistance to be allowed.
• Investigates and verifies documents related to client's application; consults with supervisory personnel on complex cases or actions.
• Conducts follow up evaluations on clients according to a defined time and case management schedule.
• Advises applicant of approval or denial of benefits or services; provides explanation of right of appeal and client responsibilities for continued benefits or services.
• Reads and interprets written policies and procedures applicable to federal, state and local laws related to public service assistance.
• Must be available to work mandatory emergency shelters & other duties as assigned.

Skills

Clerical experience

Public contact

Interviews for benefits

Education

High school diploma

NC FAST Core Certification

Level 1 Core Trainings

Tools

NC FAST system

Job description

Gaston Social Services, part of Gaston County Government, is hiring for ESC I and ESC II positions. These roles support eligibility determinations, interview applicants for social service assistance, and process financial benefits according to federal, state, and county guidelines.

Candidates must have a high school diploma, three years of clerical public-facing experience, and NC Fast Core Certification with Level 1 Core Trainings within 90 days of hire.