Social Services Assistant - Oakland

Rockport Healthcare Services; Oakland (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Rockport Healthcare Services in Oakland, CA is seeking a qualified Resident Services Coordinator to identify and address residents' psychosocial and concrete needs in line with regulations and company standards.

You will orient residents, coordinate discharge planning, maintain care plans and history, and communicate with families and staff. The role requires strong organizational skills, attention to detail, and collaboration with consultants and the QMPI program.

Qualifications

• High School Diploma or equivalent required.
• Neat appearance and good health are expected.
• Strong written and verbal communication skills.
• Strong interpersonal and organizational abilities.
• Knowledge of social resources in the community is important.
• Degree in Psycho/Social Health is preferred.

Responsibilities

• Ensure residents' psychosocial and concrete needs are identified and met per requirements.
• Orient residents to the center.
• Discharge planning.
• Implement and update Resident Care Plan and Social History.
• Maintain records of outside referral.
• Assist in coordinating residents' financial affairs.
• Communicate needs and plan of care to resident, families, staff.
• Participate in meetings, in-services and training.
• Meet with consultants as required.
• Organize and facilitate Family Council (as requested).
• Implement and maintain QMPI program.
• Assist with coordination of resident room moves.

Skills

Neat appearance

Good physical and mental health

Good written and verbal communication

Good interpersonal skills

Good administrative and organizational

Knowledge of Social Resources in the  

Education

High School Diploma or equivalent

Degree in Psycho/Social Health (preferred)

Job description

QUALIFICATIONS

High School Diploma or equivalent

• Neat is appearance
• Good physical and mental health
• Good written and verbal communication skills
• Good interpersonal skills
• Good administrative and organizational abilities
• Knowledge of Social Resources in the Community
• Degree in Psycho/Social Health are preferred

Principal Responsibilities:

CLINICAL/ADMINISTRATIVE

• Ensure the residents’ psychosocial and concrete needs are identified and met in accordance with federal, state and company requirements.
• Orient residents to the center.
• Discharge planning.
• Implement and update Resident Care Plan and Social History.
• Maintain records of outside referral.
• Assist in coordinating residents’ financial affairs.
• Communicate needs and plan of care to resident, families, responsible parties and appropriate staff.
• Participate in meetings, in-services and training as required.
• Meet with consultants as required
• Organize and Facilitate Family Council (Participate as requested by Council Members).
• Implement and maintain an ongoing Quality Measurement And Performance Improvement Program (QMPI)
• Assist with coordination of resident room moves.

CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to company standards for resolving consumer concerns.
• Ensures that all consumer/resident rights are protected.
• Organize and maintain a professional work setting