SOCIAL SERVICES ASSISTANT

Arkansas Department of Energy & Environment; Fayetteville (AR); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

Arkansas Department of Human Services in Fayetteville, AR is seeking a Social Services Assistant to support social workers, manage client referrals, and assist with outreach. The role emphasizes compassionate service delivery and collaboration with families and providers.

The position requires in-state travel and the ability to work mornings, evenings, and weekends as needed. Starting salary range is listed with opportunities for growth and pension benefits.

Qualifications

• Minimum of six months of work experience in human services programs or public service.
• Background check and child/adult maltreatment registry check required.
• Ability to work mornings, evenings and weekends as needed during in-state travel.

Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Skills

Organizational skills

Customer service

Confidentiality

Education

Six months experience in human services

Job description

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Frequent in-state travel required – and this job will require mornings, evenings and weekends because flexibility to meet the needs of the family is a must.

This position requires flexibility to meet the needs of children and families, including frequent in-state travel and availability during mornings, evenings, and weekends as needed. Social Services Assistants must be able to lift 50 pounds, safely supervise and transport children of various ages, and support families through positive communication, professionalism, and dependable service delivery.

Preferred Qualifications: Ability to work with all ages of children and adult clients including but limited to engagement on parenting and basic life skills, time management, strong communication and organization is preferred. Ability to work independently and collaborate with different community partners, agency staff and the families we serve.

SOCIAL SERVICES ASSISTANT

Date: Aug 12, 2026

Location: Fayetteville, AR, US, 72703

Anticipated Starting Salary: 35610.02

Position Number: 22176098

County: Washington

Job Series: Social Services Programs - Career Path

Classification: Social Services Assistant

Class Code: SSP10P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Nearest Major Market: Fayetteville

Job Summary

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge and Skills

• Strong organizational and administrative abilities.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with confidentiality.

Minimum Qualifications

Minimum of six months of work experience in human services programs or public service. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.