SOCIAL SERVICES ASSISTANT

Arkansas Department of Energy & Environment; Jonesboro (AR); On-site; USD 36,000 - 53,000; Full time

Job summary

Arkansas Department of Human Services in Jonesboro, AR is seeking a Social Services Assistant to support social workers and clients. You will assist with intake, referrals, and essential administrative tasks to ensure efficient service delivery.

The role requires at least six months of experience in human services, a background check, and maltreatment registry checks. This position is full-time with a state employment framework and offers pension and paid holidays.

Qualifications

• Minimum six months of work experience in human services programs or public service.
• Background check and child/adult maltreatment registry check required.

Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Skills

Organizational skills

Administrative abilities

Customer service

Communication skills

Confidentiality

Job description

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

SOCIAL SERVICES ASSISTANT

Position Number: 22102767

Date: Aug 10, 2026

Req ID: 57666

Location: Jonesboro, AR, US, 72401

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $35,610.02

County: Craighead

Posting End Date: August 24, 2026

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Assistant

Class Code: SSP10P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Job Summary

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge and Skills

Strong organizational and administrative abilities. Excellent customer service and communication skills. Ability to handle sensitive information with confidentiality.

Minimum Qualifications

Minimum of six months of work experience in human services programs or public service. Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market: Jonesboro

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.