SOCIAL SERVICES ASSISTANT

State of Arkansas; McGehee (AR); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas seeks a Social Services Assistant to support social workers, case managers, and clients. You will help with intake, referrals, outreach, and documentation while ensuring quality service delivery and safety for families.

The role requires flexible hours, some in-state travel, and the ability to lift and transport children as needed, with a strong emphasis on professionalism and confidential handling of information.

Qualifications

• Minimum of six months of work experience in human services or public service.
• Background check and child/adult maltreatment registry check required.

Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Skills

Organization

Customer service

Confidentiality

Job description

Posting End Date: August 24, 2028

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Position Number: 22180543

County: Desha

Posting End Date: August 24, 2028

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Frequent in-state travel required – and this job will require mornings, evenings and weekends because flexibility to meet the needs of the family is a must.

This position requires flexibility to meet the needs of children and families, including frequent in-state travel and availability during mornings, evenings, and weekends as needed. Social Services Assistants must be able to lift 50 pounds, safely supervise and transport children of various ages, and support families through positive communication, professionalism, and dependable service delivery.

Preferred Qualifications

Ability to work with all ages of children and adult clients including but limited to engagement on parenting and basic life skills, time management, strong communication and organization is preferred. Ability to work independently and collaborate with different community partners, agency staff and the families we serve.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. At DHS, we take care of our employees so you can help care for others.

• including a pension, maternity leave, paid state holidays, and much more.

Position Information

Job Series: Social Services Programs - Career Path

Classification: Social Services Assistant

Class Code: SSP10P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Job Summary

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge And Skills

• Strong organizational and administrative abilities.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with confidentiality.

Minimum Qualifications

• Minimum of six months of work experience in human services programs or public service.
• Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.