Social Services Assistant

Complete Care Management LLC; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Complete Care is seeking a dedicated Social Services Assistant to support residents’ psychosocial, emotional, and social needs within our interdisciplinary team. The role focuses on holistic, high-quality care throughout residents’ stay.

Responsibilities include identifying needs, completing social histories, advocating for residents, and maintaining EMR documentation, while collaborating with the clinical team and addressing family concerns in line with facility policies.

Qualifications

• High School Diploma or equivalent required.
• Experience with geriatric population in long-term care, skilled nursing, or healthcare preferred.
• Strong customer service background with positive resident and family relations desired.
• Proficiency with computers and EMR systems.
• Excellent communication and interpersonal skills; ability to build rapport quickly.
• Strong organizational skills and ability to work independently and in a team.

Responsibilities

• Assist in identifying residents’ psychosocial, mental, and emotional needs.
• Complete social histories and psychosocial assessments for new and current residents.
• Collaborate with the interdisciplinary clinical team to advocate for residents’ rights.
• Help maintain a safe, respectful environment by addressing resident concerns per policies and reporting guidelines.
• Assist residents and families with transition planning, resources, and daily care adjustments.
• Complete required documentation accurately in the EMR system.
• Perform related administrative and supportive duties as directed by the Director of Social Services or Facility Administrator.

Skills

Communication

Customer relations

Interpersonal skills

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Social Services Assistant

At Complete Care, we approach every day with one clear goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are dedicated to creating a supportive, caring environment for both our residents and our team members.

Why Work For Complete Care?

• Build a rewarding career with an established, highly successful organization.

• Work in a compassionate environment where employee growth and success are prioritized.

• Join a supportive team where colleagues feel like family!

• Enjoy competitive compensation and opportunities for professional development.

Position Overview

We are seeking a dedicated and compassionate Social Services Assistant to join our interdisciplinary team full-time. In this role, you will help support our residents' psychosocial, emotional, and social needs to ensure they receive holistic, high-quality care throughout their stay.

Responsibilities

• Assist in identifying residents’ psychosocial, mental, and emotional needs.

• Complete social histories and psychosocial assessments for new and current residents.

• Collaborate closely with the interdisciplinary clinical team to advocate for and protect residents' rights.

• Help maintain a safe, respectful environment by actively preventing and addressing resident concerns or grievances in accordance with facility policies and mandated reporting guidelines.

• Assist residents and their families with transition planning, community resources, and daily care adjustments.

• Complete required documentation accurately within the Electronic Medical Record (EMR) system.

• Perform other related administrative and supportive duties as assigned by the Director of Social Services or Facility Administrator.

Qualifications

• Education: High School Diploma or equivalent required.

• Experience: Experience working with the geriatric population in a long-term care, skilled nursing, or healthcare environment strongly preferred.

• Customer Relations: Strong customer service background with a proven track record of positive resident, family, and community relations preferred.

• Technical Skills: Proficiency with computers and electronic medical record (EMR) systems.

• Core Competencies:

  • Excellent communication and interpersonal skills with the ability to build rapport quickly with residents, families, and team members.

  • Strong organizational skills and the ability to work effectively both independently and as part of a collaborative team.

Complete Care is an Equal Opportunity Employer.