Social Services Analyst 1/2-EC

State of Louisiana; Baton Rouge (LA); On-site; USD 36,000 - 66,000; Full time

Job summary

State of Louisiana in Baton Rouge seeks a Social Service Analyst to review CCAP applications, verify income, and guide families through the eligibility process. You will use eligibility tools like LINKS and The Work Number and participate in ongoing CCAP training.

Three years of social services experience or six years overall, with a bachelor’s degree, are acceptable. Position calls for strong communication and analytical skills, in-office in Baton Rouge.

Qualifications

• Three years of experience in social services; OR six years of full-time experience; OR a bachelor's degree.
• Experience substitution: 30 semester hours = 1 year towards six years; max substitution 120 semester hours (4 years).
• Experience with CCAP, CAFÉ, CAPS, Eligibility Certification preferred but not required.
• Basic knowledge of MS Office and Google Sheets.

Responsibilities

• Review and process CCAP applications to determine eligibility.
• Verify client information using LINKS and The Work Number.
• Review and budget income reported by applicants/participants.
• Process Change Reports when household changes are reported.
• Contact clients to verify information and provide guidance on eligibility.
• Participate in ongoing CCAP training and education.
• Attend child care conferences and engage with families and providers.

Skills

Communicating Effectively

Following Policies and Procedures

Demonstrating Accountability

Managing Time

Acting with Ethics and Integrity

Education

Bachelor's degree

Tools

MS Office

Google Sheets

Job description

Office of Early Childhood Operations

Location: Baton Rouge, LA

Job Focus Area

At the Louisiana Department of Education – Early Childhood, our mission is to provide Louisiana families who are income disadvantage access to high quality child care. This allows parent to pursue employment or further their education. We are looking for a Social Service Analyst with compassion, great communication, and analytical skills as they assist our Louisiana families in obtaining child care assistance.

Applicants with the following experience are encouraged to apply

• The preferred candidate should have administrative experience and/or professional experience. Knowledge of the Child Care Assistance Program (CCAP), CAFÉ, CAPS, and/or Eligibility Certification is preferred but not required. Basic knowledge of MS Office and Google Sheets.

Candidates with the following skills and competencies are encouraged to apply

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Requirements

• Three years of experience in social services; OR
• Six years of full-time experience in any field; OR
• A bachelor's degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

As a Social Service Analyst, you will:

• Review and process Child Care Assistance Program (CCAP) applications to determine eligibility in accordance with program policies and procedures.
• Utilize eligibility verification tools, including LINKS and The Work Number, to verify client information.
• Review, verify, and accurately calculate and budget income reported by applicants and participants.
• Review and process Change Reports when clients report changes to their household, income, or other case circumstances.
• Contact clients as needed to verify information, obtain required documentation, and provide guidance and education regarding the application and eligibility process.
• Participate in ongoing training to maintain and expand your knowledge of CCAP policies, procedures, and eligibility requirements.
• Have opportunities to attend child care conferences and events, engage with Louisiana families and child care providers, and gain a broader understanding of the early childhood system.

Position Specific Details

Appointment Type

Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression

This position participates in a Career Progression Group. As part of a Career Progression Group, vacancies may be filled from this recruitment as a Social Services Analyst 1/2 depending on the level of experience of the selected applicant.

Work Schedule

Work hours are Monday - Friday. Work hours will be determined.

Compensation

The salary offered will be determined based on qualifications and experience. Social Services Analyst 2 (SS-411)

• Hourly: $17.52 – $31.57
• Monthly: $3,037- $5,472
• Annually: $36,442 - $65,666

Note regarding the advertised pay range

The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Contact Information

Louisiana Department of Education – Human Resources

PO Box 96064

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.