Social Services Analyst 1/2/3 (Monroe Child Support Enforcement)

State of Louisiana; Monroe (LA); On-site; USD 47,051,000 - 60,948,000; Full time

Job summary

State of Louisiana's Ouachita Parish Child Support Enforcement office seeks a Social Services Analyst to support efforts in locating non-custodial parents, establishing and enforcing child support orders, and delivering essential services to families. The role emphasizes legal processes, data research, and high-volume case management in a public-sector setting.

This vacancy highlights a diverse set of competencies, flexibility in appointment type, and opportunities for progression within the

Qualifications

• Three years of experience in social services; OR six years of full-time experience in any field; OR a bachelor's degree.
• Experience substitution: 30 semester hours equals one year of experience; up to 120 hours substitute for four years.

Responsibilities

• Initiates and executes legal processes including interviewing clients, relatives, landlords and others to locate absent parents.
• Research files and public records to locate parents’ whereabouts and leads.
• Explain legal requirements, calculate support payments, determine actions and meet with parents for paternity and child support.
• Prepare affidavits and financial audits; initiate subpoenas, petitions and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public.
• Perform other duties as assigned.

Skills

Communicating Effectively

Following Policies and Procedures

Making Accurate Judgments

Acting Decisively

Displaying Professionalism

Managing Time

Working with Financial Information

Education

Bachelor's degree

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

We're looking for a Social Services Analyst 1/2/3 to work in our Ouachita Parish Child Support Enforcement office in Monroe, LA.

Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• SELECTED CORE COMPETENCIES:
  • Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
  • Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
  • Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• SELECTED PREFERRED COMPETENCIES:
  • Acting Decisively: The ability to make timely, confident decisions using sound reason.
  • Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
  • Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
  • Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
• Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
• Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
• Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned.

Position-Specific Details:

Work Location:

This vacancy is located in the Ouachita Parish Child Support Enforcement office in Monroe, LA.

Appointment Type:

This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule:

Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Career Progression:

This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the selected candidate. This position provides the opportunity to advance within this job series.

Compensation:

• Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
• Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
• Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Family Support.

The actual starting salary depends on the education and experience of the selected applicant.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.

In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license & access to a personal vehicle.

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.